Contact centers: free up your agents' time!

Published by Aimé Dushimire (cofounder & Head of Sales) on
Contact centers: free up your agents' time!
Time is the key variable in improving the customer experience. But how do you free up agents' time?The employee experience echoes the customer experienceThe concept of customer experience is nowadays a must within companies. The n... Read More

Voice agents: what impact on contact center productivity?

Published by Aimé Dushimire (cofounder & Head of Sales) on
Voice agents: what impact on contact center productivity?
Voice agents are a real opportunity to increase the efficiency of the contact centre. Indeed, they are positioned on the customers' favourite channel: the telephone.A personalised and continuous customer experience is an essential differentiating factor and a re... Read More

Customer relationship: voice selfcare at your fingertips!

Published by Florian Lepetit (Account Executive) on
Customer relationship: voice selfcare at your fingertips!
How can you take advantage of new technologies to offer a fluid and personalized experience to your customers, directly on the phone channel?Customer Relationship is nowadays at the heart of corporate strategy, and is proving to be a real differenti... Read More

Three customer relationship KPIs boosted by voice agents

Published by Aimé Dushimire (cofounder & Head of Sales) on
Three customer relationship KPIs boosted by voice agents
The development of conversational voice agents, or callbots, is an opportunity to automate simple and repetitive calls in the contact center. What concrete impact can be expected from implementing this type of initiative?Since 2016, a new technology... Read More

calldesk's vision: deliver happiness through customer service

Published by Vincent Gire (cofounder & CEO) on
calldesk's vision: deliver happiness through customer service
Companies invest $350 billion annually in their contact centres. And yet, only 1 in 10 customers say they are satisfied with the level of customer service quality!We all can relate: calling a customer service is too often a burden. We have all lived a catastrophic e... Read More