“Quality of service is now over 90%, despite a call volume multiplied by 20! Customer service is now available 24 hours a day, and callers are assured of an effective response immediately“
“Even with call peaks, customers are now certain to get a response, and the quality of service is close to 100 percent. There is now a real complementarity between the virtual and the human agents, and the customers are sensitive to it “
“Thanks to exceptional team mobilization, three voice agents were put into production in just two months. They now independently treat more than one-third of claims“
“In a selfcare spirit, three quarters of calls are fully automated and absorbed by the virtual agent. We respond immediately to every call, AHT has decreased by 40%, and agents are unloaded from processing thousands of repetitive calls“
“We were able to validate the solution’s ROI in the first few months. Implementing a natural language IVR has greatly simplified our customer journey, and they now are immediately directed to the right skills center”
“In less than 3 months, we’ve seen a 30% decrease in the number of calls that agents must respond to. All callers receive an immediate answer, and agents can focus on requests that really require their attention“
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