Article
Every unsatisfied customer can be turned into a brand ambassador. But this requires a real change of approach with your contact center…
Latest articles
82% of callers are dissatisfied with DTMF IVRs. How can natural language IVR improve the situation?
Companies invest 10B€ per year in their customer relationship. Yet only one in 10 customers is satisfied with customer service. How can this gap be explained?
Time is the key factor to improve customer experience. But how to free up agents’ time?
Other articles
Callbots are a real opportunity to enhance the contact center’s effectiveness, as they take place on customers’ favorite channel: the phone.
How can you take advantage of new technologies to provide a seamless and personalized experience for your customers directly on the telephone channel?
What are the concrete results of implementing artificial intelligence to handle inbound calls? Focus on the metrics impacted by the implementation of a callbot!
Discover calldesk today.
Talk to a customer service expert.