Improve customer satisfaction while reducing your operating costs.
Eliminate low added value calls, empower your customers to increase your selfcare rate, and free up thousands of hours for your agents
Connect each client to the agent who will solve his problem, mobilize your agents’ qualities to handle complex requests, and never force again a customer to call you back
Reduce the time needed to route requests, Save your agents time by prequalifying calls and Free your phone lines by eliminating customer waiting times
“In a selfcare spirit, three quarters of calls are fully automated and absorbed by the virtual agent. We respond immediately to every call, AHT has decreased by 40%, and agents are unloaded from processing thousands of repetitive calls“
Customer Relationship Director @ French Top tier company, Energy Sector
Talk to a customer service expert.