calldesk’s benefits

Optimize your contact center performance

Improve customer satisfaction while reducing your operating costs.

Discover how

1. Automate repetitive calls

Eliminate low added value calls, empower your customers to increase your selfcare rate, and free up thousands of hours for your agents

2. Solve requests on first contact

Connect each client to the agent who will solve his problem, mobilize your agents’ qualities to handle complex requests, and never force again a customer to call you back

3. Optimize call duration

Reduce the time needed to route requests, Save your agents time by prequalifying calls and Free your phone lines by eliminating customer waiting times

Testimonies

“Thanks to exceptional team mobilization, three voice agents were put into production in just two months. They now independently treat more than one-third of claims“

Head of Digital @ French top tier Company, passenger transport

“In a selfcare spirit, three quarters of calls are fully automated and absorbed by the virtual agent. We respond immediately to every call, AHT has decreased by 40%, and agents are unloaded from processing thousands of repetitive calls“

Customer Relationship Director @ French Top tier company, Energy Sector

What calldesk
can also do for you...

Increase your customers’ satisfaction by offering them a service always available, immediately, 24/7.

Offer high-end, personalized customer service and improve your callers’ satisfaction.

Discover calldesk today.

Talk to a customer service expert.