Automate conversations with AI Agents
Automate routine calls and halve operational costs.
Calldesk is your full-service partner for driving your company’s digital transformation and automating routine calls without the hassle of implementation or ongoing management.
Connection with customers at scale
is now possible
Calldesk’s AI Agents help enterprises connect with customers through natural, personalized conversations—going beyond simple call deflection to deliver real engagement. Automate support to resolve issues faster, strengthen customer relationships, and turn your contact center from a reactive cost center into a proactive source of business value.
Customer Satisfaction
Resolution Rate
Costs Reduction
AI customer service agents with full context and access to your knowledge base
Equip your AI agents with the knowledge, workflows, and safeguards they need to deliver accurate, secure, and personalized customer interactions.
The case for AI-Powered customer service — with Calldesk as your strategic partner.
Explore the pros, cons, and potential of AI-powered customer service with Calldesk guiding your implementation every step of the way.
Strengths
Proven Cost Savings: Get clear ROI from the automation of repetitive tasks in call center operations.
Proven Metrics Increase: Customer references validate Calldesk's impact on performance metrics.
Solution Flexibility: Calldesk adapts flexibly to your company's operational processes and technical environment.
Change Management Support: Get expert support and guidance for every step of the way during implementation.
Seamless Integration: Calldesk offers strong compatibility with your existing CRMs, ERPs, and CCaaS platforms.
Agility & Responsiveness: Fast iteration cycles & turn-arounds continuously drive project performance and implementation.
Weaknesses
No legacy relationship: Working with Calldesk, you’ll work with a fast-growing adaptable player instead of a known legacy provider.
RFP Processes: Takes time and resources to complete. We’re highly experienced, but focus on getting the details right.
Opportunities
Strategic Partner: Working with Calldesk, you’ll be able to co-develop long-term solutions to ensure project success.
Scalable Transformation: Starting with smaller implementations allows for controlled, low-risk scaling, demonstrating success to stakeholders over time.
Be ahead of Market Trends: Get improvements in operational efficiency and customer satisfaction.
Innovation Recognition: A digital transformation solution that improves outcomes for customers, leaders and agents.
Threats
Internal pushback: Might lead to delays until everyone is convinced
Competing priorities: Limited budget so priorities need to be set
Easy to use with your CCaaS.
Calldesk is engineered to blend seamlessly with your business’s SIP-based systems, including industry-leading platforms like Genesys Cloud, Twilio and Avaya.
Out-of-the-Box telephony integration.
Calldesk’s telephony integration requires minimal setup. Our plug-and-play approach lets you connect your telephony systems instantly.
API connectivity.
Calldesk allows you to integrate your CRM or other external data sources through its REST API.
Migrate telephony numbers easily.
Easily migrate current phone support numbers to Calldesk or choose to create new phone numbers directly in the Calldesk studio. Use our SMS alphanumeric sender id to send SMS on your behalf.
Customize your NLU usage.
Calldesk enables you to bring your own Name Entity Recognizer and Intent Classifier. Plug in your NER and IC directly via our API.
Export live call data.
Calldesk enables you to both access your call data via API. All call data is exportable in a data lake via sFTP.
