When people call their customer service, it means that they have an issue they want to solve. In this context, they don't want to listen to Beethoven (even if it is great music!) for 20 minutes while waiting to speak to an agent.That's why calldesk works with the biggest Fre... Read More

[Inside Calldesk] How we built learning paths for our engineering team in 4 steps

Published by Lucas Willemot (Engineering Manager) on September 06, 2021

Evolution is one of the most crucial parts of employees' career development so that they can progress and evolve in their roles. One of the engineering manager's responsibilities is to provide support and the right resources to the employees, depending on their goals and personal objectiv... Read More

Banking and ﬁnancial services: how can you leverage artiﬁcial intelligence to better serve your customers over the phone?

Published by Alexandre Courbin (Marketing Manager) on August 11, 2021

With automation rapidly gaining momentum in the banking industry, a growing number of companies are acquiring voicebots and AI-powered voice agents. These virtual assistants based on AI allow to automate recurring calls in the contact center, to increase customer satisfaction while also r... Read More

[Inside Calldesk] How we designed our engineering onboarding process

Published by Lucas Willemot (Engineering Manager) on June 19, 2021

Over the past months, the engineering team has worked a lot to provide a very qualitative onboarding process to anyone who joins the team. We know that the first months as a new team member are crucial, especially because calldesk is building a complex product that requires time and effor... Read More

Energy sector: 10 use cases for voice agents to relieve your contact center

Published by Jeanne Couedel (Marketing Manager Junior) on June 18, 2021

To deal with recurring call spikes, to improve the customer experience or to free their employees from low-value-added tasks, many companies in the energy field consider investing in an AI-powered voice agent, or "callbot". Relying... Read More

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