Articles on conversational AI for Customer Service | calldesk blog

Although we will use the term “call center” throughout this article, the more accurate (interchangeable) term is “contact center&rdqu... Read More

AI is no longer the future of customer service; it’s the now. With AI projected to save businesses up to $80 billion annually in customer service costs by 2026 (Gartner), businesses worldwide are scrambling to harness its transformative potential. But this isn't... Read More

Contact centers are evolving fast. In 2025, AI and automation are driving big changes, with businesses turning to solutions that scale effortlessly, stay compliant, and deliver real ROI.This isn’t just about keeping up—it’s about getting ahead in a world where seamless cu... Read More

Is your calling customer service clogged with requests, and are you looking for solutions to reduce the flow of calls handled by your agents? Thanks to AI-powered voice agents, intelligent voice assistants, it is now possible to automate the processing of repetitive customer requests and make the... Read More

Whether your business sells e-commerce products or offers software-as-a-service, it must be available 24/7. In fact, 72% of customers expect i... Read More