Articles on conversational AI for Customer Service | calldesk blog

This is the second piece of our three articles dedicated to the challenges our technical team has been through recently, that led AWS to award us the 2020 "Architecture of the year" trophy. You can read... Read More

At calldesk, we've always strived to challenge our platform and push it at its limits. Since we've won the AWS "Architecture of the Year" 2020 Challenge... Read More

It is now more and more common to come across a robot when calling customer support. These have advantages, such as 24-hour availability to handle requests without queue time. But the widespread use of these new types of call center agents also raises questions, particularly in terms of c... Read More

Hundreds of companies are now equipped with AI-powered voice agents that automate repetitive calls in their contact center. When millions of interactions rely on our voice agents every day, how can we ensure the reliability of the solution and guarantee the security of callers' data? ... Read More

October 15th, 2020 - Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced today a strategic partnership to accelerate the deploymen... Read More