calldesk and SOFTEL Communications announce strategic partnership

Published by Vincent Gire (cofounder & CEO) on
calldesk and SOFTEL Communications announce strategic partnership
calldesk proudly announces their partnership with SOFTEL Communications. calldesk is a European leader enabling contact centers to easily deploy a virtual workforce of AI-powered voice agents, in order to automate inbound repetitive phone calls in 50 languages. Th... Read More

What is a callbot? Definition, functions and benefits

Published by Alexandre Courbin (Marketing Manager) on
What is a callbot? Definition, functions and benefits
In recent years, the world of customer service has seen the emergence of a new type of call center agent: the callbot, also known as voicebot, voice agent, or virtual agent. But what exactly is a callbot? How does it work? And what benefits can this conversational AI-based technology brin... Read More

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