Articles on conversational AI for Customer Service | calldesk blog

In recent years, the world of customer service has seen the emergence of a new type of call center agent: the callbot, also known as voicebot, voice agent, or virtual agent. But what exactly is a callbot? How does it work? And what benefits can this conversational AI-based technology brin... Read More

Emmanuel Macron hammered it out last night: we're at war. Drastically reducing the number of social contacts is the only way to slow the spread of the current pandemic and give our health care system time to adapt. Even as the volume of ... Read More

Does your company want to automate simple customer service calls, and are you planning to launch a voice agent project? To ensure the success of this initiative, agile support based on strong customer relationship expertise is necessary.This article explains... Read More

Companies invest 10 billion dollars per year in their customer relationships. Yet only one in 10 customers is satisfied with customer services. How can this discrepancy be explained?[... Read More

As companies increasingly invest in user satisfaction and increasing their NPS, contact centres and customer service agents often maintain a negative image, especially among dissatisfied users.Why? Because in addition to their initial bad ex... Read More