Articles on conversational AI for Customer Service | calldesk blog

Whether your business sells e-commerce products or offers software-as-a-service, it must be available 24/7. In fact, 72% of customers expect i... Read More

Introduction & Context As customer expectations evolve, so does the demand for faster, personalized, and seamless experiences. With insights from ... Read More

Is your calling customer service clogged with requests, and are you looking for solutions to reduce the flow of calls handled by your agents? Thanks to AI-powered voice agents, intelligent voice assistants, it is now possible to automate the processing of repetitive customer requests and ... Read More

When people call their customer service, it means that they have an issue they want to solve. In this context, they don't want to listen to Beethoven (even if it is great music!) for 20 minutes while waiting to speak to an agent. That's why calldesk works with the biggest Frenc... Read More

Evolution is one of the most crucial parts of employees' career development so that they can progress and evolve in their roles. One of the engineering manager's responsibilities is to provide support and the right resources to the employees, depending on their goals and personal objectives. But ... Read More