Articles on conversational AI for Customer Service | calldesk blog

Logistics is a complex business, where the slightest local malfunction can disrupt an entire delivery chain and create significant delays. Yet, due to the development of e-commerce in general and of Amazon specifically, customers are increasingly demanding: they want their purchases deliv... Read More

Covid-19 has turned our lives upside down and changed the work habits of millions of people around the world. Many companies have seen their contact center strongly impacted by the explosion of the number of requests to be treated. Less time, less resources, but more requests: in 2020, th... Read More

This article was originally published on the FCA Capital France website. Having experienced a surge of requests due to the health crisis, ... Read More

It is now more and more common to come across a robot when calling customer support. These have advantages, such as 24-hour availability to handle requests without queue time. But the widespread use of these new types of call center agents also raises questions, particularly in terms of c... Read More

Many companies are aware of the potential of AI-powered voice agents for their contact center. However, it can be difficult to know how to get into this kind of customer service transformation project. That's why our teams are increasingly performing diagnostics of call flows in the c... Read More