Articles on conversational AI for Customer Service | calldesk blog

Over the past months, the engineering team has worked a lot to provide a very qualitative onboarding process to anyone who joins the team. We know that the first months as a new team member are crucial, especially because calldesk is building a complex product that requires time and effor... Read More

To deal with recurring call spikes, to improve the customer experience or to free their employees from low-value-added tasks, many companies in the energy field consider investing in an AI-powered voice agent, or "callbot". Relying... Read More

Companies in the insurance sector recently equipped themselves with an intelligent voice agent, or "callbot" in order to deal with recurring call spikes, and hence improve customers' experience or to free their employees from low-value-added tasks.... Read More

Logistics is a complex business, where the slightest local malfunction can disrupt an entire delivery chain and create significant delays. Yet, due to the development of e-commerce in general and of Amazon specifically, customers are increasingly demanding: they want their purchases deliv... Read More

Is your calling customer service clogged with requests, and are you looking for solutions to reduce the flow of calls handled by your agents? Thanks to AI-powered voice agents, intelligent voice assistants, it is now possible to automate the processing of repetitive customer requests and ... Read More