Articles on conversational AI for Customer Service | calldesk blog

Theme: The future doesn’t converge on an either-or choice between HR and Robot technology; instead, the winning formula is a human-AI collaboration. Response speed and availability merge with empathy and unique expertise to provide a unique contact center customer experien... Read More

Imagine a contact center where everything runs smoothly—customers are satisfied, and your team can focus on what really counts.Today's automation technology can make this a reality—but choosing between voice and chat automation isn't always straightforward. These po... Read More

Although we will use the term “call center” throughout this article, the more accurate (interchangeable) term is “contact center&rdqu... Read More

AI is no longer the future of customer service; it’s the now. With AI projected to save businesses up to $80 billion annually in customer service costs by 2026 (Gartner), businesses worldwide are scrambling to harness its transformative potential. But this isn't... Read More

Contact centers are evolving fast. In 2025, AI and automation are driving big changes, with businesses turning to solutions that scale effortlessly, stay compliant, and deliver real ROI.This isn’t just about keeping up—it’s about getting ahead in a world where seamless cu... Read More