calldesk and SOFTEL Communications announce strategic partnership

Published by Vincent Gire (cofounder & CEO) on
calldesk and SOFTEL Communications announce strategic partnership
calldesk proudly announces their partnership with SOFTEL Communications. calldesk is a European leader enabling contact centers to easily deploy a virtual workforce of AI-powered voice agents, in order to automate inbound repetitive phone calls in 50 languages. Th... Read More

What is a callbot? Definition, functions and benefits

Published by Alexandre Courbin (Marketing Manager) on
What is a callbot? Definition, functions and benefits
In recent years, the world of customer service has seen the emergence of a new type of call center agent: the callbot, also known as voicebot, voice agent, or virtual agent. But what exactly is a callbot? How does it work? And what benefits can this conversational AI-based technology brin... Read More

5 ideas to keep your customer service afloat despite Covid-19

Published by Alexandre Courbin (Marketing Manager) on
5 ideas to keep your customer service afloat despite Covid-19
Emmanuel Macron hammered it out last night: we're at war. Drastically reducing the number of social contacts is the only way to slow the spread of the current pandemic and give our health care system time to adapt. Even as the volume of ... Read More

Which support to make a voice agent project a success?

Published by Victoire Heckmann (Head of Customer Success) on
Which support to make a voice agent project a success?
Does your company want to automate simple customer service calls, and are you planning to launch a voice agent project? To ensure the success of this initiative, agile support based on strong customer relationship expertise is necessary.This article explains... Read More

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