Which support to make a voice agent project a success?

Published by Victoire Heckmann (Head of Customer Success) on
Which support to make a voice agent project a success?
Does your company want to automate simple customer service calls, and are you planning to launch a voice agent project? To ensure the success of this initiative, agile support based on strong customer relationship expertise is necessary.This article explains... Read More

Make customer service great again!

Published by Alexandre Courbin (Marketing Manager) on
Make customer service great again!
As companies increasingly invest in user satisfaction and increasing their NPS, contact centres and teleoperators often maintain a negative image, especially among dissatisfied users.Why? Because in addition to their initial bad experience i... Read More

Why natural language is the future of IVR?

Published by Aimé Dushimire (cofounder & Head of Sales) on
Why natural language is  the future of IVR?
While the vast majority of contact centres are equipped with an IVR, these systems generate dissatisfaction among more than 80% of callers. Considered too complex, too rigid or too directive, DTMF IVRs persist despite everything, for lack of a viable alternative. However, recent advances ... Read More