[Inside calldesk] Our journey through technical challenges (1/3)
![[Inside calldesk] Our journey through technical challenges (1/3)](https://landen.imgix.net/blog_pjUIGQgQQxNjuleV/assets/yUbJkOBSVxxrruXW.jpg?w=880)
At calldesk, we've always strived to challenge our platform and push it at its limits. Since we've won the AWS "Architecture of the Year" 2020 Challenge... Read More
[Inside calldesk] How to ensure the security of callers' data when you handle millions of calls every year?
![[Inside calldesk] How to ensure the security of callers' data when you handle millions of calls every year?](https://landen.imgix.net/blog_pjUIGQgQQxNjuleV/assets/rAFokQjCnhYzaslF.jpg?w=880)
Hundreds of companies are now equipped with AI-powered voice agents that automate repetitive calls in their contact center. When millions of interactions rely on our voice agents every day, how can we ensure the reliability of the solution and guarantee the security of callers' data? ... Read More
Talkdesk and Calldesk partner to offer voice conversational AI in contact centers
October 15th, 2020 - Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced today a strategic partnership to accelerate the deploymen... Read More
calldesk and SOFTEL Communications announce strategic partnership
calldesk proudly announces their partnership with SOFTEL Communications. calldesk is a European leader enabling contact centers to easily deploy a virtual workforce of AI-powered voice agents, in order to automate inbound repetitive phone calls in 50 languages. Th... Read More
What is a callbot? Definition, functions and benefits
In recent years, the world of customer service has seen the emergence of a new type of call center agent: the callbot, also known as voicebot, voice agent, or virtual agent. But what exactly is a callbot? How does it work? And what benefits can this conversational AI-based technology brin... Read More
