How we designed our engineering onboarding process

Published by Lucas Willemot (Engineering Manager) on
How we designed our engineering onboarding process
Over the past months, the engineering team has worked a lot to provide a very qualitative onboarding process to anyone who joins the team. We know that the first months as a new team member are crucial, especially because calldesk is building a complex product that requires time and effor... Read More

Logistics & Mail: 6 use cases for voicebots to support your contact center teams

Published by Jeanne Couedel (Marketing Manager Junior) on
Logistics & Mail: 6 use cases for voicebots to support your contact center teams
Logistics is a complex business, where the slightest local malfunction can disrupt an entire delivery chain and create significant delays. Yet, due to the development of e-commerce in general and of Amazon specifically, customers are increasingly demanding: they want their purchases deliv... Read More

Self-service and voice channel: 4 steps to identify use cases to automate

Published by Jeanne Couedel (Marketing Manager Junior) on
Self-service and voice channel: 4 steps to identify use cases to automate
Is your calling customer service clogged with requests, and are you looking for solutions to reduce the flow of calls handled by your agents? Thanks to AI-powered voice agents, intelligent voice assistants, it is now possible to automate the processing of repetitive customer requests and ... Read More

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