Articles on conversational AI for Customer Service | calldesk blog

Covid-19 has turned our lives upside down and changed the work habits of millions of people around the world. Many companies have seen their contact center strongly impacted by the explosion of the number of requests to be treated. Less time, less resources, but more requests: in 2020, th... Read More

This article was originally published on the FCA Capital France website. Having experienced a surge of requests due to the health crisis, ... Read More

It is now more and more common to come across a robot when calling customer support. These have advantages, such as 24-hour availability to handle requests without queue time. But the widespread use of these new types of call center agents also raises questions, particularly in terms of c... Read More

Many companies are aware of the potential of AI-powered voice agents for their contact center. However, it can be difficult to know how to get into this kind of customer service transformation project. That's why our teams are increasingly performing diagnostics of call flows in the c... Read More

This is the second piece of our three articles dedicated to the challenges our technical team has been through recently, that led AWS to award us the 2020 "Architecture of the year" trophy. You can read... Read More