Articles on conversational AI for Customer Service | calldesk blog

To offer a more personalized and responsive support to their customers, many retail businesses have integrated automation into their objectives. More and more companies are implementing voice agents, or in other words, a... Read More

When people call their customer service, it means that they have an issue they want to solve. In this context, they don't want to listen to Beethoven (even if it is great music!) for 20 minutes while waiting to speak to an agent.That's why calldesk works with the biggest Fre... Read More

Evolution is one of the most crucial parts of employees' career development so that they can progress and evolve in their roles. One of the engineering manager's responsibilities is to provide support and the right resources to the employees, depending on their goals and personal objectiv... Read More

With automation rapidly gaining momentum in the banking industry, a growing number of companies are acquiring voicebots and AI-powered voice agents. These virtual assistants based on AI allow to automate recurring calls in the contact center, to increase customer satisfaction while also r... Read More

Over the past months, the engineering team has worked a lot to provide a very qualitative onboarding process to anyone who joins the team. We know that the first months as a new team member are crucial, especially because calldesk is building a complex product that requires time and effor... Read More