Articles on conversational AI for Customer Service | calldesk blog

Companies in the insurance sector recently equipped themselves with an intelligent voice agent, or "callbot" in order to deal with recurring call spikes, and hence improve customers' experience or to free their employees from low-value-added tasks.... Read More

Logistics is a complex business, where the slightest local malfunction can disrupt an entire delivery chain and create significant delays. Yet, due to the development of e-commerce in general and of Amazon specifically, customers are increasingly demanding: they want their purchases deliv... Read More

Is your calling customer service clogged with requests, and are you looking for solutions to reduce the flow of calls handled by your agents? Thanks to AI-powered voice agents, intelligent voice assistants, it is now possible to automate the processing of repetitive customer requests and ... Read More

Covid-19 has turned our lives upside down and changed the work habits of millions of people around the world. Many companies have seen their contact center strongly impacted by the explosion of the number of requests to be treated. Less time, less resources, but more requests: in 2020, th... Read More

This article was originally published on the FCA Capital France website. Having experienced a surge of requests due to the health crisis, ... Read More