Logistics & Mail: 6 use cases for voicebots to support your contact center teams

Published by Jeanne Couedel (Marketing Manager Junior) on
Logistics & Mail: 6 use cases for voicebots to support your contact center teams
Logistics is a complex business, where the slightest local malfunction can disrupt an entire delivery chain and create significant delays. Yet, due to the development of e-commerce in general and of Amazon specifically, customers are increasingly demanding: they want their purchases deliv... Read More

Self-service and voice channel: 4 steps to identify use cases to automate

Published by Jeanne Couedel (Marketing Manager Junior) on
Self-service and voice channel: 4 steps to identify use cases to automate
Is your calling customer service clogged with requests, and are you looking for solutions to reduce the flow of calls handled by your agents? Thanks to AI-powered voice agents, intelligent voice assistants, it is now possible to automate the processing of repetitive customer requests and ... Read More

What is a voicebot ? Explanations, mode of operation and benefits

Published by Jeanne Couedel (Marketing Manager Junior) on
What is a voicebot ? Explanations, mode of operation and benefits
Covid-19 has turned our lives upside down and changed the work habits of millions of people around the world. Many companies have seen their contact center strongly impacted by the explosion of the number of requests to be treated. Less time, less resources, but more requests: in 2020, th... Read More

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