Why robots are expanding in customer service

Published by Alexandre Courbin (Marketing Manager) on
Why robots are expanding in customer service
It is now more and more common to come across a robot when calling customer support. These have advantages, such as 24-hour availability to handle requests without queue time. But the widespread use of these new types of call center agents also raises questions, particularly in terms of c... Read More

Why perform a call audit in your customer service ?

Published by Alexandre Courbin (Marketing Manager) on
Why perform a call audit in your customer service ?
Many companies are aware of the potential of AI-powered voice agents for their contact center. However, it can be difficult to know how to get into this kind of customer service transformation project. That's why our teams are increasingly performing diagnostics of call flows in the c... Read More

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