Turn callbot performance data
into measurable ROI & cost savings
Calldesk’s platform combines real-time analytics with hands-on consulting to continuously increase automation rates, improve CX, and reduce costs.
Real-time analytics purpose-built for call automation
Data explorer.
Dive into call transcripts, conversation flows, and failure patterns.
Custom dashboards.
Filter by outcome, time period, call type, escalation reasons.
Resolution funnels.
Measure customer journey success across defined steps.
Use case monitoring.
Track performance per use case, model efficacy, and continuous learning.
Report builder.
Export executive reports for internal stakeholders
1
Pinpoint automation gaps with live callbot performance data
Track resolution rates by use case, call types, and journey steps.
Identify drop-offs where unplanned human handovers still happen.
Prioritize high-potential opportunities to automate next.
Continuously expand automation scope based on live data.
2
Continuously improve resolution performance with root-cause insights
Surface additional intent recognition opportunities, misunderstood queries, and misroutes.
Review conversation transcripts to fine-tune models and design flows.
Reduce escalations and improve first-call resolution.
Strengthen model reliability for regulated industries.
3
Quantify business impact across KPIs
Link automation success directly to cost savings and staffing reduction with our proprietary ROI model.
Monitor cost-per-call evolution as automation expands.
Track CSAT evolution as customer experience improves.
Export executive reports for finance, operations, and leadership reviews.
“With Calldesk’s analytics and expert guidance, we scaled automation to 3X the initial volume while improving customer satisfaction scores.”
VP Customer Operations, Global Insurance Group
Automation coverage expansion by 30–50% over time
Analytics pinpoint where calls still require agent intervention.
Friction-point analysis drives model optimization and fine-tuning to close use-case gaps.
As automation matures, Data Explorer uncovers new use-case opportunities.
Our consulting team prioritizes the next use cases based on ROI potential.
24/7 service availability at lower cost
As more call types become fully automated, coverage becomes continuous.
No need for after-hours or weekend staffing for use cases covered by the callbot.
Platform reliability and model monitoring ensure 24/7 uptime.
Agent workload reduced by up to 80%
Low-complexity, high-volume calls are shifted to AI callbots.
Only complex or escalated cases go to agents.
Analytics show where agent escalations drop as model accuracy improves.
Resolution times cut by 30–60%
AI handles simple requests instantly (status updates, password resets, appointment changes, etc.)
Analytics identify long call paths or confusing flows — which are simplified via conversation design improvements.
Funnels track where drop-offs or extended durations occur → allows targeted optimization.
It’s not just software; human expertise is embedded
Our consulting experts actively work alongside your CX, IT, and Compliance teams to ensure automation success
Use case selection & prioritization
Model fine-tuning & use case optimization
Business KPI alignment
Compliance assurance
Ongoing performance reviews
