integrations
Integrate AI customer service agents seamlessly with your tech stack.
Integrate your systems with Calldesk effortlessly using our easy-built-in integrations and plug-ins. Go-to-market with our voice AI solution twice as fast and grow effortlessly.
[ Used by the world's leading companies ]
Easy to use with your CCaaS.
Calldesk is engineered to blend seamlessly with your business’s SIP-based systems, including industry-leading platforms like Genesys Cloud, Twilio and Avaya.
Out-of-the-Box telephony integration.
Calldesk’s telephony integration requires minimal setup. Our plug-and-play approach lets you connect your telephony systems instantly.
API connectivity.
Calldesk allows you to integrate your CRM or other external data sources through its REST API.
Migrate telephony numbers easily.
Easily migrate current phone support numbers to Calldesk or choose to create new phone numbers directly in the Calldesk studio. Use our SMS alphanumeric sender id to send SMS on your behalf.
Customize your NLU usage.
Calldesk enables you to bring your own Name Entity Recognizer and Intent Classifier. Plug in your NER and IC directly via our API.
Export live call data.
Calldesk enables you to both access your call data via API. All call data is exportable in a data lake via sFTP.
Connect seamlessly your existing knowledge, tools and data with your AI agents.
Deploy your AI agents in your call center as quickly as assigning a line to one agent.
Give your agents all the information gathered by the AI—so customers never have to repeat themselves.
Take the next step
Automate conversations with AI Agents
