Platform overview
Effortless call automation. Exceptional customer experience.
Calldesk is your strategic partner for automating customer calls in your contact center. We handle use-case identification, AI agent design and deployment, and KPI optimization—only asking for your validation at each step.
Explore the Calldesk Platform
Design
We launch and manage AI agents for you.
Customization
We choose together your settings and experience preferences.
Supervision
You review conversations and update agent behavior in real time.
Monitoring
You follow the KPIs you need in a custom dashboard built according to your business needs.
Design
We launch and manage AI agents for you.
Customization
We choose together your settings and experience preferences.
Supervision
You review conversations and update agent behavior in real time.
Monitoring
You follow the KPIs you need in a custom dashboard built according to your business needs.
Design
We launch and manage AI agents for you.
Customization
We choose together your settings and experience preferences.
Supervision
You review conversations and update agent behavior in real time.
Monitoring
You follow the KPIs you need in a custom dashboard built according to your business needs.
Design, deploy and scale AI support agents without limits
Enable customer problem-solving at scale, at a fraction of the cost, and without creating workforce overhead.
Deliver personalized call experiences at scale.
Resolve issues fast with automated workflows.
Seamless memory and context switching on calls.
Increased accessibility with regional language support.
Improve customer service metrics.
Achieve measurable ROI in months, not years.
Control all your AI support agents
from one central platform
Design & Integrate
Calldesk's workflow builder uses low-code technology to design AI Agents that fit your business requirements. Your agents can take care of common tasks like answering FAQs, directing calls, and verifying identities, all while making use of the data from your current setups. This includes systems like your CRMs, ERPs, customer service platforms.
Model & Assess
Model large-scale interactions to test your AI support agents in real-world scenarios. Assess their accuracy, compliance, and alignment with your brand to ensure top-tier customer experiences before launch.
Enterprise-Grade QA: Keep agents on-brand and compliant with advanced testing.
Large-Scale Testing: Run thousands of interactions effortlessly.
Behavior Analysis: Identify performance gaps and refine responses.
Deploy & Scale
Built on Amazon AWS, Calldesk’s scalable SaaS architecture ensures smooth updates and reliable performance as your business grows.
Omnichannel Support: Provide seamless service across voice, chat and email.
Effortless Updates: Roll out changes without disrupting customer service.
Scalable Infrastructure: Handle growing volumes with enterprise-grade reliability.
Monitor & Improve
Monitor performance metrics like resolution rates and handovers in Calldesk’s analytics dashboard to optimize AI Agent performance. Review conversation history to ensure agents adapt to evolving business needs while maintaining exceptional customer experiences.
Real-Time Metrics: Track handling times and AI behavior.
Conversation Analysis: Use transcripts to refine responses and workflows.
Actionable Insights: Identify patterns and implement improvements with advanced analytics.
Design & Integrate
Calldesk's workflow builder uses low-code technology to design AI Agents that fit your business requirements. Your agents can take care of common tasks like answering FAQs, directing calls, and verifying identities, all while making use of the data from your current setups. This includes systems like your CRMs, ERPs, customer service platforms.
Model & Assess
Model large-scale interactions to test your AI support agents in real-world scenarios. Assess their accuracy, compliance, and alignment with your brand to ensure top-tier customer experiences before launch.
Enterprise-Grade QA: Keep agents on-brand and compliant with advanced testing.
Large-Scale Testing: Run thousands of interactions effortlessly.
Behavior Analysis: Identify performance gaps and refine responses.
Deploy & Scale
Built on Amazon AWS, Calldesk’s scalable SaaS architecture ensures smooth updates and reliable performance as your business grows.
Omnichannel Support: Provide seamless service across voice, chat and email.
Effortless Updates: Roll out changes without disrupting customer service.
Scalable Infrastructure: Handle growing volumes with enterprise-grade reliability.
Monitor & Improve
Monitor performance metrics like resolution rates and handovers in Calldesk’s analytics dashboard to optimize AI Agent performance. Review conversation history to ensure agents adapt to evolving business needs while maintaining exceptional customer experiences.
Real-Time Metrics: Track handling times and AI behavior.
Conversation Analysis: Use transcripts to refine responses and workflows.
Actionable Insights: Identify patterns and implement improvements with advanced analytics.
Design & Integrate
Calldesk's workflow builder uses low-code technology to design AI Agents that fit your business requirements. Your agents can take care of common tasks like answering FAQs, directing calls, and verifying identities, all while making use of the data from your current setups. This includes systems like your CRMs, ERPs, customer service platforms.
Model & Assess
Model large-scale interactions to test your AI support agents in real-world scenarios. Assess their accuracy, compliance, and alignment with your brand to ensure top-tier customer experiences before launch.
Enterprise-Grade QA: Keep agents on-brand and compliant with advanced testing.
Large-Scale Testing: Run thousands of interactions effortlessly.
Behavior Analysis: Identify performance gaps and refine responses.
Deploy & Scale
Built on Amazon AWS, Calldesk’s scalable SaaS architecture ensures smooth updates and reliable performance as your business grows.
Omnichannel Support: Provide seamless service across voice, chat and email.
Effortless Updates: Roll out changes without disrupting customer service.
Scalable Infrastructure: Handle growing volumes with enterprise-grade reliability.
Monitor & Improve
Monitor performance metrics like resolution rates and handovers in Calldesk’s analytics dashboard to optimize AI Agent performance. Review conversation history to ensure agents adapt to evolving business needs while maintaining exceptional customer experiences.
Real-Time Metrics: Track handling times and AI behavior.
Conversation Analysis: Use transcripts to refine responses and workflows.
Actionable Insights: Identify patterns and implement improvements with advanced analytics.
Enterprise-Grade Features, Robustness & Security
Built for enterprise scale, security, and seamless integration. With Calldesk, start resolving customer requests automatically from day one.
Auditability
Calldesk adapts to your business’s scale and needs, and offers full call recordings to trace performance, compliance and effectiveness of all AI agents.
Flexibility
Calldesk integrates easily into your technical environment and allows for custom integrations.
Control & customization
Connect any API-first data source and interface integrations to any LLM model with secure guardrails.
Performance & scalability
Calldesk's AI customer service agents offer human-like latency of around 1 second, and can automatically scale to any number of agents.automatically scale to any number of agents.
Connect to any telephony system
Calldesk’s agnostic approach makes it easy to integrate AI voice agents into any telephony or contact center environment.
Build agents that speak any language
Calldesk’s AI customer service agents can speak any language and comply with the tone and dialects you set.
Exchange data with other apps
Calldesk integrates seamlessly with over 30 apps for smooth data exchange.
Go live with dedicated support in 30 days
Get onboarding, setup, support and customization from day one from our customer success partners.
TRANSFORMING THE CONTACT CENTERS OF GLOBAL LEADERS
Enterprise-Grade Features, Robustness & Security
Built for enterprise scale, security, and seamless integration. With Calldesk, start resolving customer requests automatically from day one.
Auditability
Calldesk adapts to your business’s scale and needs, and offers full call recordings to trace performance, compliance and effectiveness of all AI agents.
Flexibility
Calldesk integrates easily into your technical environment and allows for custom integrations.
Control & customization
Connect any API-first data source and interface integrations to any LLM model with secure guardrails.
Performance & scalability
Calldesk's AI customer service agents offer human-like latency of around 1 second, and can automatically scale to any number of agents.automatically scale to any number of agents.
Connect to any telephony system
Calldesk’s agnostic approach makes it easy to integrate AI voice agents into any telephony or contact center environment.
Build agents that speak any language
Calldesk’s AI customer service agents can speak any language and comply with the tone and dialects you set.
Exchange data with other apps
Calldesk integrates seamlessly with over 30 apps for smooth data exchange.
Go live with dedicated support in 30 days
Get onboarding, setup, support and customization from day one from our customer success partners.
TRANSFORMING THE CONTACT CENTERS OF GLOBAL LEADERS
Enterprise-Grade Features, Robustness & Security
Built for enterprise scale, security, and seamless integration. With Calldesk, start resolving customer requests automatically from day one.
Auditability
Calldesk adapts to your business’s scale and needs, and offers full call recordings to trace performance, compliance and effectiveness of all AI agents.
Flexibility
Calldesk integrates easily into your technical environment and allows for custom integrations.
Control & customization
Connect any API-first data source and interface integrations to any LLM model with secure guardrails.
Performance & scalability
Calldesk's AI customer service agents offer human-like latency of around 1 second, and can automatically scale to any number of agents.automatically scale to any number of agents.
Connect to any telephony system
Calldesk’s agnostic approach makes it easy to integrate AI voice agents into any telephony or contact center environment.
Build agents that speak any language
Calldesk’s AI customer service agents can speak any language and comply with the tone and dialects you set.
Exchange data with other apps
Calldesk integrates seamlessly with over 30 apps for smooth data exchange.
Go live with dedicated support in 30 days
Get onboarding, setup, support and customization from day one from our customer success partners.
TRANSFORMING THE CONTACT CENTERS OF GLOBAL LEADERS
Customer Success Stories
Customer Success Stories
Customer Success Stories
Our AI customer service agents deliver concrete, predictable results.
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
Future-Proofing Customer Service
our latest guide
Future-Proofing Customer Service with AI-Powered Contact Centers in 2025
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.