calldesk and SOFTEL Communications announce strategic partnership

calldesk and SOFTEL Communications announce strategic partnership

calldesk proudly announces their partnership with SOFTEL Communications. calldesk is a European leader enabling contact centers to easily deploy a virtual workforce of AI-powered voice agents, in order to automate inbound repetitive phone calls in 50 languages. They are embracing SOFTEL, as a global technology integrator with expertise in cloud services, unified communications and customer experience, through a strategic partnership.

Telecommunications expertise reinforced by an AI brick

With over 25 years of experience, SOFTEL have an operational presence in the Americas, Europe Asia-Pacific, Africa and the Middle East. As a cloud service integrator, SOFTEL offers include cloud microservices, enterprise-grade applications, advanced corporate telephony, unified collaboration and customer experience solutions. Endowed with a strong technical DNA, SOFTEL are a Microsoft Gold partner with strong Microsoft Azure, Microsoft Teams, Microsoft Telephony and Microsoft Power Platform implementation, migration and integration best practices. With partnerships across global telco service providers and cloud contact center platforms, the partnership with calldesk will enable the integrator to strengthen its offer in artificial intelligence, enhancing customer experience through digital transformation.

40% of calls can be fully automated

Automation has been a central trend in contact centers for several years now. While 65% of customer solicitations continue to take place over the phone channel, McKinsey estimates that 40% of calls can be fully automated by using conversational AI. And on this innovative market, calldesk is a European champion, with voice agents deployed in production for many major accounts, particularly in the insurance (CNP Assurances, Swiss Life, COVEA...), utilities (Enedis, Dalkia...), logistics (La Poste, Colissimo...) and transport (OUI.sncf...) sectors. In total, the voice agents handle several tens of millions of conversations each year.

A single platform to easily deploy AI-powered voice agents

SOFTEL recognize calldesk because of two strong differentiating factors; calldesk voice agents benefit from the best technical performance and the best comprehension rate, thanks to a "best-of-breed" approach, which automatically puts several technology providers in competition during the same conversation (especially at the Speech-to-text brick level). In addition, calldesk has developed a unique platform, the Studio, providing standard business users the capability to create voice agents with no development training required.

"We developed calldesk Studio to create the first easy-to-use conversational AI platform. We believe that deploying a voice agent should be a matter of days, not months. In the last few weeks, we have really seen the determination of the whole SOFTEL team. Many employees have passed and validated the calldesk Certification, which attests their ability to use the platform to create, train, and manage AI-powered voice agents. This will enable them to respond to the growing number of requests from the various countries where SOFTEL operates"

Vincent GIRE, cofounder & CEO, calldesk

We are excited to announce our partnership with calldesk, which we see as a strong player in the European market for automation, optimization and the creation of AI-powered voice agents. calldesk compliments our digital transformation program (DTPS), offered to our global partners and their customers

John Cognata, Business Development, SOFTEL Communications

Press contacts :

calldesk - Alexandre Courbin (CMO) - alexandre.courbin@calldesk.ai - +33 1 86 26 99 01

SOFTEL Communications - John Cognata (Business Development) - jcognata@softel.com - +17812647700

PS: click here to discover all calldesk partners

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