Privacy policy

Find out how we ensure the respect of your data

calldesk is a SAS registered under the French law. The company, with authorized capital of 85,568.00 euros, has its registered office located at 49 rue de Ponthieu – 75008 Paris.

calldesk is registered with the Paris Trade and Companies Register, under number 819 861 436.

Calldesk intracommunity VAT number is FR 37 819 861 436.

Email :

Telephone: +33 1 86 65 50 32

General Data Protection Regulation

Calldesk services end users

Personal Data may be processed by Calldesk during the provision of its Services, in particular Services connecting an AI voice agent and a physical person, identified at least by their phone number and as the case may be by their first name, last name, date of birth or other personal information.

In that case, Calldesk processes Personal Data under the authority, on the instructions and on behalf of the Data Controller, which is Calldesk’s Customer or Calldesk’s Partner, as the case may be. The Data Controller is responsible for collecting the End User consent for the processing of its Personal Data.

Website users

The information collected in the form on the contact page is recorded in a computerized file owned by calldesk SAS. The legal basis of the processing is the consent of the person who has voluntarily transmitted the data and accepted their processing in order to organize a first commercial exchange with calldesk teams.

The data marked with an asterisk in the questionnaire must be provided. The data collected will only be communicated to the calldesk sales and marketing team.

The data will be kept for maximum three years from the date of collection or from the last contact between a calldesk employee and the natural person concerned.

You can access your data, rectify them, request their deletion or exercise your right to limit the processing of your data at any time. You also can withdraw your consent to the processing of your data at any time.

Consult the website for more information about your rights. To exercise these rights or if you have any questions about the processing of your data in this device, you can contact the Data protection officer of calldesk by e-mail at or by post at 29 rue des Petites Ecuries, 75010 Paris.

If you consider, after having contacted us, that your “Information Technology and Freedom” rights are not respected, you can address a complaint to the CNIL.

Cookies policy

The following information, relating to the use of cookies on this website, is made in implementation of the provision of the Guarantor for the protection of personal data of May 8, 2014 “Identification of simplified procedures for disclosure and acquisition of consent for the use of cookies “, in compliance with art. 13 of the Privacy Code (Legislative Decree No. 196/2003) and of EU Regulation no. 679/2016 (GDPR).

What are cookies?

The cookie is a small text file containing a certain amount of information exchanged between a website and your terminal (usually the browser) and is normally used by the operator of the website to store the information necessary to improve navigation within the site or to send advertising messages in line with the preferences expressed by the user in the context of surfing the net. When you visit the same site again or any other site, the user’s device checks for a recognized cookie, so you can read the information it contains. The different cookies contain different information and are used for different purposes (efficient navigation in the pages of the same site, profiling in order to send targeted promotional messages, analysis of the number of visits to the site).

During navigation, the user can also receive cookies sent from sites or from different web servers (so-called third parties) on his terminal, on which some elements may exist (eg images, maps, sounds, specific links to other pages domains) on the site that the user is visiting.

More generally, some cookies (called session cookies) are assigned to the user’s device only for the duration of access to the site and expire automatically when the browser is closed. Other cookies (defined as persistent) remain in the device for a prolonged period of time.

The specific purposes of the different types of cookies installed on this site are described below.

Features and purposes of cookies installed by the site

Technical cookies : These are cookies used specifically to allow the proper operation and use of our sites. For example, technical cookies are used for the user login functionality. In the case of the integration of external services such as social networks, they are provided by third parties.

Profiling cookies : Profiling cookies are not used on this site.

Analytical cookies : These are cookies used for statistical analysis, to improve the site and simplify its use as well as to monitor its correct functioning. This type of cookie collects anonymous information on the activity of users on the site. This type of cookie is provided exclusively by third parties.

This website uses cookies from Google Analytics, a web analytics service provided by Google, Inc., but does so anonymously, ie without tracing the IP.

For information and to disable third-party analytical cookies go to:

The consent to the use of cookies is initially provided by clicking on the “Do consent” button located within the brief / initial banner.