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CNP Insurances has increased its teams' productivity by 40% thanks to its voice agent "Julie". A testimonial of Wilfried Briand, Director of Digital Transformation Programs.
La Poste has set up 3 voice agents to reduce the cost of handling simple calls by 70%. A testimonial of Alex Candelier, Head of User Service Centre.
Enedis has implemented a voice agent to reduce handling of inbound call flows by 80%. Read the testimony of Silvia Fabarro, Customer, Territory and Europe department manager.
OUI.sncf has deployed 3 voice agents to extend customer autonomy. Discover the feedback of Evelyne Papon, Head of digital customer projects for France & Europe.
Dalkia, an EDF subsidiary, absorbs call spikes using a voice agent. Claude Desmoucelles, contact centre director, provides feedback on its implementation.
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