Audit your inbound calls to identify how you can optimize them

Discover where you stand before starting your voice agent journey

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The benefits of auditing your calls

Assess

the level of maturity of your organization

Acquire

a clear vision of your call reasons

Prioritize

the use cases to automate first

Ensure

the success of your voice agent project

A call center diagnosis in 5 steps

#1

Call reasons listing and analysis

Study of incoming flows to pre-classify recurring requests

#2

Conversational & sentiment analysis

An AI-powered sentiment analysis to clarify your callers' expectations

#3

Contact center organization audit

A benchmark of your contact center's maturity level for conversational AI

#4

Automation matrix classification

Identification of use cases to exploit, simplify, automate and eliminate

#5

Call diagnosis review

Presentation of the diagnosis result and estimation of a voice agent project ROI

Next step: build your voice agent

Let's talk about your calls!

Send us a message and we'll be happy to set up a first meeting.