the level of maturity of your organization
a clear vision of your call reasons
the use cases to automate first
the success of your voice agent project
We identify and categorize recurring call reasons to streamline your operations.
We measure caller sentiment to clarify expectations and enhance service.
We assess your contact center’s maturity level in conversational AI.
We discover use cases for simplification, automation, or elimination.
We provide a summary of audit results with estimated ROI for voice agent projects.
Your audit is typically ready within 48 hours.