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Audit your inbound calls to identify how you can optimize them

Discover where you stand before starting your voice agent journey

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Diagnosis - Automation matrix 3-min.png

The benefits of auditing your calls

Assess

the level of maturity of your organization

Acquire

a clear vision of your call reasons

Prioritize

the use cases to automate first

Ensure

the success of your voice agent project

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A call center diagnosis in 5 steps

Call reasons listing and analysis

Study of incoming flows to pre-classify recurring requests

Conversational & sentiment analysis

An AI-powered sentiment analysis to clarify your callers' expectations

Contact center organization audit

A benchmark of your contact center's maturity level for conversational AI

Automation matrix classification

Identification of use cases to exploit, simplify, automate and eliminate

Call diagnosis review

Presentation of the diagnosis result and estimation of a voice agent project ROI

Next step: build your voice agent

Let's talk about your calls!

Send us a message and we'll be happy to set up a first meeting.

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