the calldesk team in our Paris office

Culture

What we believe in

In a rapidly growing team, our culture is the proof we need that we’re still moving in the same direction. Our four values were dear to our two founders and then to the initial team, and we make sure they are still living today, in both our individual or collective acts!

Our four values are Wow, Ownership, Embrace Change and Family. Whether during the recruitment process, onboarding or everyday life at calldesk, they aim to be a guide for all important decisions.

Wow!

We all share the desire to go beyond the expectations of both our team and customers, and always deliver this little extra that differentiates good and great experiences. We do not just want to do things better than they already are – we want to do them differently.

Ownership

With us, taking responsibility is key! We can count on each other to advance our subjects effectively and independently. It is through responsibility that we learn, and develop. Our level of self-requirement reflects in the value we’re able to bring to our customers.

Embrace change

Transforming a hundred-billion industry is not always a quiet work … But we’re convinced that changing is necessary! So we know how to experiment, we know how to fail, and we know how to learn from our mistakes. We want to continually question the status quo, and adapt to a changing environment.

Family

Because the startup adventure is often intense, we know that we can rely on each other to work in a pleasant and relaxed atmosphere. We celebrate small victories together (often sharing croissants), and there is always someone to give us a hand in difficult times. Finally, our customers find with us the listening and availability they need to work with confidence.

Also behind the curtain...

“Deliver happiness through customer service”. We believe in a world where calling customer service can make people happy.

They are called Thomas, Marjorie, Aimé or Damien: discover the people who build calldesk day after day.

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