Témoignage La Poste logistique callbot

Testimonial

La Poste improves simple phone requests handling and reduces its cost by 70%

Testimonial by Alex Candelier

Head of the user service centre @ La Poste

+80%

Contacts over phone

+85%

Understanding rate

75 s.

Average handling time with voice agent

60%

Voice agent full selfcare rate

📞 La Poste’s service centre: millions of incoming calls a year

Every year, La Poste handles millions of inbound calls for simple requests like “where is my order” or “The postman didn’t come by today.“.

🤖 AI-voice agents offer telephone selfcare while increasing satisfaction

In order to alleviate the pressure on our contact centers, we’ve deployed four AI-powered voice agents to offer our customers a phone selfcare service that’s on par with our customer experience expectations.

calldesk’s technology has rapidly delivered a high understanding rate on complex entities such as family names or mail addresses on a national scale.

Témoignage La Poste logistique callbot 2

🚀 From one to four voice agents in production within a few months

With ROI validated within the first months following deployment, we quickly deployed new use cases. Today, we have four voice agents running in production! 

In addition, we appreciate that calldesk’s offering is easy to modify and iterate based on the conversational agent’s behavior, thanks to an easy-to-use platform and very responsive support! 

Want to know more about voice agents?