Insurance
Automate repetitive policy and claims calls while keeping service predictable under pressure.
Reduce call volume, protect SLAs, and keep your contact center stable during claim spikes, renewals, and billing cycles.
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Listen to Demo
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trusted by GLOBAL ENTERPRISES
Intent example 1
"I have a claim"
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Intent example 2
"I'd like to check the status of my claim"
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Intent example 3
"I have a question regarding my policy"
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Intent example 1
"I have a claim"
Try Demo
Intent example 2
"I'd like to check the status of my claim"
Try Demo
Intent example 3
"I have a question regarding my policy"
Try Demo
Intent example 1
"I have a claim"
Try Demo
Intent example 2
"I'd like to check the status of my claim"
Try Demo
Intent example 3
"I have a question regarding my policy"
Try Demo
Calldesk AI Agents for Insurance
Our agents hold real conversations, complete real tasks, and give accurate answers based on your data. They fit naturally into your workflows and scale with your operation from day one.
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
Calldesk for
Insurance
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk AI securely identifies the policyholder and links them to their active coverage or open claim (via ANI or automated ID&V). It retrieves real-time data from your fragmented legacy stack (Policy Admin, Claims, & Billing), ensuring every interaction starts with immediate context on deductibles, renewal dates, or claim status
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk qualifies the nature of the request—distinguishing between routine administrative tasks (e.g., certificate issuance, billing updates) and high-priority events like FNOL (First Notice of Loss). It dynamically routes critical claims to licensed adjusters while filtering simple queries to self-service
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk AI securely identifies the policyholder and links them to their active coverage or open claim (via ANI or automated ID&V). It retrieves real-time data from your fragmented legacy stack (Policy Admin, Claims, & Billing), ensuring every interaction starts with immediate context on deductibles, renewal dates, or claim status
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk qualifies the nature of the request—distinguishing between routine administrative tasks (e.g., certificate issuance, billing updates) and high-priority events like FNOL (First Notice of Loss). It dynamically routes critical claims to licensed adjusters while filtering simple queries to self-service
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk AI securely identifies the policyholder and links them to their active coverage or open claim (via ANI or automated ID&V). It retrieves real-time data from your fragmented legacy stack (Policy Admin, Claims, & Billing), ensuring every interaction starts with immediate context on deductibles, renewal dates, or claim status
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk qualifies the nature of the request—distinguishing between routine administrative tasks (e.g., certificate issuance, billing updates) and high-priority events like FNOL (First Notice of Loss). It dynamically routes critical claims to licensed adjusters while filtering simple queries to self-service
Hi Dan!
Verify your identity with one of the available authentication options
Stability & Resilience
CAT & Seasonal Surge Resilience
Contain the highest-volume drivers during surge periods (claim status, document requests, routing) so specialist teams remain available for complex losses. Calldesk absorbs demand while keeping routing disciplined and service levels stable.
Ensure Concistency & Compliance
Reduce variability under pressure. Calldesk guarantees 100% script adherence across every interaction. This ensures strict alignment with IDD protocols and underwriting guidelines, providing a flawless digital audit trail regardless of call volume or agent tenure.
24/7 Availability & FNOL Intake
Provide immediate reassurance to policyholders reporting an accident. Calldesk captures critical claim details (Date, Location, Damage) at any hour, ensuring the claim lifecycle starts immediately rather than waiting for the next business day.
Stability & Resilience
CAT & Seasonal Surge Resilience
Contain the highest-volume drivers during surge periods (claim status, document requests, routing) so specialist teams remain available for complex losses. Calldesk absorbs demand while keeping routing disciplined and service levels stable.
Ensure Concistency & Compliance
Reduce variability under pressure. Calldesk guarantees 100% script adherence across every interaction. This ensures strict alignment with IDD protocols and underwriting guidelines, providing a flawless digital audit trail regardless of call volume or agent tenure.
24/7 Availability & FNOL Intake
Provide immediate reassurance to policyholders reporting an accident. Calldesk captures critical claim details (Date, Location, Damage) at any hour, ensuring the claim lifecycle starts immediately rather than waiting for the next business day.
Stability & Resilience
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Operational Impact
Deflect claim-status calls and “next step” volume
Provide claim-aware status and required actions based on the claim stage, reducing repeat contacts. Adjusters spend less time on inbound updates and more time on resolution.
Improve intake quality and reduce rework
Measure impact where it matters: FNOL, document collection, status updates, and payment questions. Calldesk shows containment and escalation by claim stage and line of business, so savings are attributable and forecastable.
Operational visibility by claim stage and intent
Track automation, escalations, and outcomes by journey (FNOL, status, documents, policy servicing, billing) and by claim stage. This makes performance management actionable and highlights where volume is leaking.
Operational Impact
Deflect claim-status calls and “next step” volume
Provide claim-aware status and required actions based on the claim stage, reducing repeat contacts. Adjusters spend less time on inbound updates and more time on resolution.
Improve intake quality and reduce rework
Measure impact where it matters: FNOL, document collection, status updates, and payment questions. Calldesk shows containment and escalation by claim stage and line of business, so savings are attributable and forecastable.
Operational visibility by claim stage and intent
Track automation, escalations, and outcomes by journey (FNOL, status, documents, policy servicing, billing) and by claim stage. This makes performance management actionable and highlights where volume is leaking.
Operational Impact
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet insurance requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet insurance requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
From pilot to live in 4 weeks
Vous avez besoin de données solides avant d’automatiser; Calldesk vous les fournit.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.