LOGISTICS
Keep your contact center stable when volume spikes—automate WISMO, shipping and other repetitive calls
Reduce call volume, protect SLAs, and keep your contact center stable during peaks and disruptions — especially when WISMO and exceptions surge.
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Listen to Demo
Listen to Demo
trusted by GLOBAL ENTERPRISES
Intent example 1
"Where is my shipment?"
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Intent example 2
"My delivery failed / is delayed"
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Intent example 3
"I need to change or reschedule my delivery"
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Intent example 1
"Where is my shipment?"
Try Demo
Intent example 2
"My delivery failed / is delayed"
Try Demo
Intent example 3
"I need to change or reschedule my delivery"
Try Demo
Intent example 1
"Where is my shipment?"
Try Demo
Intent example 2
"My delivery failed / is delayed"
Try Demo
Intent example 3
"I need to change or reschedule my delivery"
Try Demo
Calldesk AI Agents for Logistics
Our agents hold real conversations, complete real tasks, and give accurate answers based on your data. They fit naturally into your workflows and scale with your operation from day one.
“By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks.”
Wilfried Briand, La Poste
Director of Digital Transformation Programs
“By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks.”
Wilfried Briand, La Poste
Director of Digital Transformation Programs
“By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks.”
Wilfried Briand, La Poste
Director of Digital Transformation Programs
Calldesk for
Logistics
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Intent & Context Capture
Calldesk anchors every call to the right case in the first seconds, by detecting intent and capturing the right reference (tracking or order ID, pickup request, claim, invoice, account). It then pulls the matching record from your TMS/WMS/OMS and CRM, so the conversation starts with the latest shipment events, ETA, service level, and customer terms.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk classifies the call immediately (WISMO/status vs delivery exception vs claim/billing/account) and applies your routing rules to send it to the right queue or self-service path. Exceptions are tagged with a clear reason and prioritized by urgency, customer tier, and SLA risk—so specialists get the right cases, and your front line stays stable during peak and disruption spikes.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Intent & Context Capture
Calldesk anchors every call to the right case in the first seconds, by detecting intent and capturing the right reference (tracking or order ID, pickup request, claim, invoice, account). It then pulls the matching record from your TMS/WMS/OMS and CRM, so the conversation starts with the latest shipment events, ETA, service level, and customer terms.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk classifies the call immediately (WISMO/status vs delivery exception vs claim/billing/account) and applies your routing rules to send it to the right queue or self-service path. Exceptions are tagged with a clear reason and prioritized by urgency, customer tier, and SLA risk—so specialists get the right cases, and your front line stays stable during peak and disruption spikes.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Intent & Context Capture
Calldesk anchors every call to the right case in the first seconds, by detecting intent and capturing the right reference (tracking or order ID, pickup request, claim, invoice, account). It then pulls the matching record from your TMS/WMS/OMS and CRM, so the conversation starts with the latest shipment events, ETA, service level, and customer terms.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk classifies the call immediately (WISMO/status vs delivery exception vs claim/billing/account) and applies your routing rules to send it to the right queue or self-service path. Exceptions are tagged with a clear reason and prioritized by urgency, customer tier, and SLA risk—so specialists get the right cases, and your front line stays stable during peak and disruption spikes.
Hi Dan!
Verify your identity with one of the available authentication options
Stability & Resilience
Stable service during disruptions
Absorb sudden demand spikes during weather events, carrier incidents, and network delays so queues do not collapse. Calldesk scales AI capacity instantly and prioritizes the highest-volume flows (status and exceptions) to keep SLAs stable.
Controlled exception handling under load
Handle 4× call volume in real time without additional staffing, overtime, or service degradation. When seasonal peaks, promotions, or disruption events trigger surges of 300% or more, Calldesk automatically scales AI capacity to absorb demand, avoiding queue collapse, agent exhaustion, and missed delivery commitments.
Consistent status and next-step messaging
Deliver the same clear shipment status and next action every time, regardless of channel, shift, or site. Calldesk uses a single decision flow backed by your tracking/exception data, so answers don’t vary by agent or team.
Stability & Resilience
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Stability & Resilience
Stable service during disruptions
Absorb sudden demand spikes during weather events, carrier incidents, and network delays so queues do not collapse. Calldesk scales AI capacity instantly and prioritizes the highest-volume flows (status and exceptions) to keep SLAs stable.
Controlled exception handling under load
Handle 4× call volume in real time without additional staffing, overtime, or service degradation. When seasonal peaks, promotions, or disruption events trigger surges of 300% or more, Calldesk automatically scales AI capacity to absorb demand, avoiding queue collapse, agent exhaustion, and missed delivery commitments.
Consistent status and next-step messaging
Deliver the same clear shipment status and next action every time, regardless of channel, shift, or site. Calldesk uses a single decision flow backed by your tracking/exception data, so answers don’t vary by agent or team.
Operational Impact
Reduce repeat contacts from WISMO and delivery exceptions
Free your teams from routine shipment tracking, delivery exception, rescheduling, return status, and proof of delivery inquiries. Automating these calls at scale reduces agent burnout, lowers operational costs, and allows your team to focus on complex, high-value cases.
Lower cost-to-serve on the highest-volume intents
Contain tracking and exception-related contacts end-to-end to reduce live-agent minutes on repetitive work. Calldesk measures savings by intent and contact reason so impact is visible, not blended.
Operational visibility by intent and event type
Track containment, escalations, and outcomes by intent and by disruption event (peak season, weather incidents, carrier delays). This makes performance management practical and forecasting more accurate.
Operational Impact
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Operational Impact
Reduce repeat contacts from WISMO and delivery exceptions
Free your teams from routine shipment tracking, delivery exception, rescheduling, return status, and proof of delivery inquiries. Automating these calls at scale reduces agent burnout, lowers operational costs, and allows your team to focus on complex, high-value cases.
Lower cost-to-serve on the highest-volume intents
Contain tracking and exception-related contacts end-to-end to reduce live-agent minutes on repetitive work. Calldesk measures savings by intent and contact reason so impact is visible, not blended.
Operational visibility by intent and event type
Track containment, escalations, and outcomes by intent and by disruption event (peak season, weather incidents, carrier delays). This makes performance management practical and forecasting more accurate.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet logistics requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet logistics requirements for security, compliance, and large-scale operational reliability.
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
From pilot to live in 4 weeks
Vous avez besoin de données solides avant d’automatiser; Calldesk vous les fournit.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.