REntal & leasing SERVICES
Handle peak-season rental calls without queue collapse.
Contain reservation changes, pickup issues, billing disputes, and damage questions with 24/7 voice automation.
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Listen to Demo
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trusted by GLOBAL ENTERPRISES
Intent example 1
“Change or cancel my reservation.”
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Intent example 2
“Pickup or return issue (late, location, documents)”
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Intent example 3
"Invoice, deposit, or damage dispute"
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Intent example 1
“Change or cancel my reservation.”
Try Demo
Intent example 2
“Pickup or return issue (late, location, documents)”
Try Demo
Intent example 3
"Invoice, deposit, or damage dispute"
Try Demo
Intent example 1
“Change or cancel my reservation.”
Try Demo
Intent example 2
“Pickup or return issue (late, location, documents)”
Try Demo
Intent example 3
"Invoice, deposit, or damage dispute"
Try Demo
Calldesk AI Agents for Rental & Leasing Services
Our agents hold real conversations, complete real tasks, and give accurate answers based on your data. They fit naturally into your workflows and scale with your operation from day one.
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
Calldesk for
Rental & Leasing Services
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Context & Identification
Calldesk identifies the caller and pulls the right rental or lease file from your systems, matching them to the correct contract or reservation, vehicle, and branch. Key details are captured upfront so every answer and handoff uses the right dates, vehicle status, terms, and billing context.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk detects intent and urgency and routes the caller into the right path on the first try: breakdown or roadside, accident or damage, booking changes, billing and invoices, end-of-lease returns, or contract updates. Urgent immobilization cases get priority routing, and any transfer lands with the right queue and a clear summary so agents don’t restart the conversation.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Context & Identification
Calldesk identifies the caller and pulls the right rental or lease file from your systems, matching them to the correct contract or reservation, vehicle, and branch. Key details are captured upfront so every answer and handoff uses the right dates, vehicle status, terms, and billing context.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk detects intent and urgency and routes the caller into the right path on the first try: breakdown or roadside, accident or damage, booking changes, billing and invoices, end-of-lease returns, or contract updates. Urgent immobilization cases get priority routing, and any transfer lands with the right queue and a clear summary so agents don’t restart the conversation.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Context & Identification
Calldesk identifies the caller and pulls the right rental or lease file from your systems, matching them to the correct contract or reservation, vehicle, and branch. Key details are captured upfront so every answer and handoff uses the right dates, vehicle status, terms, and billing context.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk detects intent and urgency and routes the caller into the right path on the first try: breakdown or roadside, accident or damage, booking changes, billing and invoices, end-of-lease returns, or contract updates. Urgent immobilization cases get priority routing, and any transfer lands with the right queue and a clear summary so agents don’t restart the conversation.
Hi Dan!
Verify your identity with one of the available authentication options
Stability & Resilience
Counter-ready service during peak days
When flight delays, weekend peaks, and holiday traffic hit, Calldesk absorbs reservation and desk-related calls so your branches don’t drown in phones and your support queues don’t collapse. Customers get clear answers on pickup requirements, timing, and next steps without waiting.
Reduce revenue leakage from changes, no-shows, and extensions
Calldesk handles change requests early (delay, cancel, extend, early return), confirms the updated terms, and routes only exceptions to the right team. You keep vehicles turning, reduce no-shows, and avoid losing margin to last-minute chaos and unprocessed changes.
Fewer disputes, cleaner handoffs on billing and damage
Calldesk reduces disputes by giving contract-specific explanations of charges, when asked. It pulls the right agreement and billing context, clarifies the fee, and when needed escalates with the dispute reason and key details already captured, so the case goes to the right team without rework.
Stability & Resilience
Counter-ready service during peak days
When flight delays, weekend peaks, and holiday traffic hit, Calldesk absorbs reservation and desk-related calls so your branches don’t drown in phones and your support queues don’t collapse. Customers get clear answers on pickup requirements, timing, and next steps without waiting.
Reduce revenue leakage from changes, no-shows, and extensions
Calldesk handles change requests early (delay, cancel, extend, early return), confirms the updated terms, and routes only exceptions to the right team. You keep vehicles turning, reduce no-shows, and avoid losing margin to last-minute chaos and unprocessed changes.
Fewer disputes, cleaner handoffs on billing and damage
Calldesk reduces disputes by giving contract-specific explanations of charges, when asked. It pulls the right agreement and billing context, clarifies the fee, and when needed escalates with the dispute reason and key details already captured, so the case goes to the right team without rework.
Stability & Resilience
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Operational Impact
Deflect the calls that flood branches
Contain the repeat drivers that overwhelm rental operations: pickup requirements, return instructions, opening hours, deposit and payment questions, invoice requests, fuel and mileage policy, tolls and fines. Fewer “call again” loops, fewer counter interruptions.
Lower cost-to-serve with contract-level tracking
Calldesk loads the reservation, rental agreement, and billing context upfront, including dates, branch, options, and deposit status, so agents stop doing manual lookup and customers stop calling back for the same issue.
Standardize routing for roadside, incidents, and billing issues
Calldesk separates urgent immobilization from admin requests, routes breakdown and accident flows to the right assistance or claims process, and sends billing and invoice topics to the right back-office queue. Priority cases move fast, and agents get fewer wrong transfers.
Operational Impact
Deflect the calls that flood branches
Contain the repeat drivers that overwhelm rental operations: pickup requirements, return instructions, opening hours, deposit and payment questions, invoice requests, fuel and mileage policy, tolls and fines. Fewer “call again” loops, fewer counter interruptions.
Lower cost-to-serve with contract-level tracking
Calldesk loads the reservation, rental agreement, and billing context upfront, including dates, branch, options, and deposit status, so agents stop doing manual lookup and customers stop calling back for the same issue.
Standardize routing for roadside, incidents, and billing issues
Calldesk separates urgent immobilization from admin requests, routes breakdown and accident flows to the right assistance or claims process, and sends billing and invoice topics to the right back-office queue. Priority cases move fast, and agents get fewer wrong transfers.
Operational Impact
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet rental & leasing requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet rental & leasing requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
From pilot to live in 4 weeks
Vous avez besoin de données solides avant d’automatiser; Calldesk vous les fournit.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.