CNP Assurances automates 90% of repetitive calls with AI voice agent
CNP Insurances has increased its teams' productivity by 40% thanks to its voice agent "Julie". A testimonial of Wilfried Briand, Director of Digital Transformation Programs.
Summary
At CNP Assurances, the "accidents of life" claims department was overwhelmed with unqualified calls, resulting in a significant deterioration in service quality.
The insurer set up the AI-powered voice agent "Julie" to better qualify, route and support callers.
Download the case study to discover the details of the project!
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