Générale de Téléactivités, Dalkia’s contact centre in France
Dalkia, an EDF Group subsidiary with 16,000 employees, is one of France’s leading energy services companies. We promote the use of local renewable energies (biomass, geothermal energy, heat recovery from industrial processes, etc.) and enable our customers (healthcare institutions, housing, office buildings, public buildings, etc.) to reduce their carbon footprint by lowering their energy bills. All this, with equal comfort.
At Générale de Téléactivités, most of our work is devoted to Dalkia. Our contact centre is spread over two sites, in Rouen and Bordeaux. We employ the equivalent of 120 FTEs and operate 24 hours a day, 7 days a week. During call spikes periods, we recruit temporary staff to reinforce our workforce. We also use other service providers. »