Enedis reaches 75% of self-service using AI

Case study

Summary

Every year, Enedis receives 360,000 calls from partners in need of a “delivery point” number. This use case with no value mobilized 20 FTEs.

To handle these repetitive requests, Enedis implemented an AI-powered voice agent capable of delivering the right delivery point number.

Download the case study to discover the details of the project!

Download the case study

Enter your contact information to receive the case study by email 👇

Key figures

16 FTEs

Reallocated to high value-added tasks.

75%

Of automated self-service calls.

-40 %

On average handling time (AHT).

"Thanks to the voice agent, advisors can be employed on higher value-added tasks, making the work of the agencies more fluid"

Silvia Fabarro
Manager of the Clients, Territories & Europe Department

Discover Enedis' voice agent project

Enter your contact information to receive the case study by email 👇