La Poste Courrier reduces  its cost per contact by 70% by deploying three AI voice agents

Case study

Summary

The five call centers of La Poste Courrier (the French Post) handle five million calls per year, including many repetitive requests.

In order to digitize the user experience and to reduce the time spent by agents handling these low value-added interactions, La Poste deployed three voice agents able of automating unproductive calls.

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Key figures

1 200 000

Calls handled every year by voice agents.

-70%

Cost per call reduction.

+20%

On the user NPS by phone.

"The ROI of the solution was validated from the very first months, thanks to an easy-to-use platform and a very responsive support"

Alex Candelier
Director of the User Support Center

Discover La Poste's voice agent project