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Case study
The five call centers of La Poste Courrier (the French Post) handle five million calls per year, including many repetitive requests.
In order to digitize the user experience and to reduce the time spent by agents handling these low value-added interactions, La Poste deployed three voice agents able of automating unproductive calls.
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Calls handled every year by voice agents.
Cost per call reduction.
On the user NPS by phone.
Alex Candelier
Director of the User Support Center
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