How Enedis reaches 75% of self-service over the phone on "delivery point" searches
Enedis has implemented a voice agent to reduce handling of inbound call flows by 80%. Read the testimony of Silvia Fabarro, Customer, Territory and Europe department manager.
Summary
Every year, Enedis receives 360,000 calls from partners in need of a “delivery point” number. This use case with no value mobilized 20 FTEs.
To handle these repetitive requests, Enedis implemented an AI-powered voice agent capable of delivering the right delivery point number.
Download the case study to discover the details of the project!
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