telecommunications
Automate high volume calls like billing, SIM/PUK recovery, and more with end-to-end AI voice agents.
Reduce inbound pressure, protect SLA performance, and maintain service stability during incident spikes and billing cycles.
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Listen to Demo
Listen to Demo
trusted by GLOBAL ENTERPRISES
Intent example 1
"Is there an outage in my area?"
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Intent example 2
"I need help with my PUK code"
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Intent example 3
"Can you help with my bill?"
Try Demo
Intent example 1
"Is there an outage in my area?"
Try Demo
Intent example 2
"I need help with my PUK code"
Try Demo
Intent example 3
"Can you help with my bill?"
Try Demo
Intent example 1
"Is there an outage in my area?"
Try Demo
Intent example 2
"I need help with my PUK code"
Try Demo
Intent example 3
"Can you help with my bill?"
Try Demo
Calldesk AI Agents for Telecoms
Our agents hold real conversations, complete real tasks, and give accurate answers based on your data. They fit naturally into your workflows and scale with your operation from day one.
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
Calldesk for
Telecoms
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk resolves the caller to the right customer account and service line in the first seconds (via caller ID or a quick identifier). It then pulls the matching CRM/BSS record, so every step runs with the correct contract, billing, and service context—and any handoff includes the account and line references.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
With the customer record in context, Calldesk detects the reason for contact and urgency, then routes the caller to the right telco workflow or specialist team on the first try. It distinguishes network incidents from individual line issues, applies plan and eligibility rules, and escalates only exceptions with full account, line, and call context.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk resolves the caller to the right customer account and service line in the first seconds (via caller ID or a quick identifier). It then pulls the matching CRM/BSS record, so every step runs with the correct contract, billing, and service context—and any handoff includes the account and line references.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
With the customer record in context, Calldesk detects the reason for contact and urgency, then routes the caller to the right telco workflow or specialist team on the first try. It distinguishes network incidents from individual line issues, applies plan and eligibility rules, and escalates only exceptions with full account, line, and call context.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk resolves the caller to the right customer account and service line in the first seconds (via caller ID or a quick identifier). It then pulls the matching CRM/BSS record, so every step runs with the correct contract, billing, and service context—and any handoff includes the account and line references.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
With the customer record in context, Calldesk detects the reason for contact and urgency, then routes the caller to the right telco workflow or specialist team on the first try. It distinguishes network incidents from individual line issues, applies plan and eligibility rules, and escalates only exceptions with full account, line, and call context.
Hi Dan!
Verify your identity with one of the available authentication options
Stability & Resilience
Absorb outage and incident spikes without SLA collapse
Contain outage-status and ETR demand at scale so queues remain available for complex cases and SLA performance does not collapse when incidents hit. Customers receive immediate, line-aware updates without repeatedly calling back.
Stay stable through predictable seasonal peaks
Absorb sudden surges without adding headcount, overtime, or emergency BPO, preventing long wait times and abandonment during peak pressure windows. This protects your frontline teams from burnout and keeps critical queues reachable.
Keep answers accurate as tariffs, roaming rules, and comms change
Standardize triage, messaging, and next steps for high-volume journeys (outages, billing/roaming, PUK/SIM/eSIM) so outcomes stay consistent across sites, shifts, and peak occupancy. When escalation is needed, the handoff includes verified identity and context so agents don’t restart the interaction.
Stability & Resilience
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Stability & Resilience
Absorb outage and incident spikes without SLA collapse
Contain outage-status and ETR demand at scale so queues remain available for complex cases and SLA performance does not collapse when incidents hit. Customers receive immediate, line-aware updates without repeatedly calling back.
Stay stable through predictable seasonal peaks
Absorb sudden surges without adding headcount, overtime, or emergency BPO, preventing long wait times and abandonment during peak pressure windows. This protects your frontline teams from burnout and keeps critical queues reachable.
Keep answers accurate as tariffs, roaming rules, and comms change
Standardize triage, messaging, and next steps for high-volume journeys (outages, billing/roaming, PUK/SIM/eSIM) so outcomes stay consistent across sites, shifts, and peak occupancy. When escalation is needed, the handoff includes verified identity and context so agents don’t restart the interaction.
Operational Impact
Automate high-volume repetitive calls
Free your teams from routine PUK, billing, SIM, and status inquiries. Automating these repetitive calls efficiently at scale, helps reducing agent burnout, cutting operational costs, and allowing your team to prioritize high-value interactions that build loyalty and higher spending.
Lower cost-to-serve on the highest-volume intents
Automate billing and roaming explanations, PUK/SIM/eSIM journeys, payments/top-ups, and appointment booking to reduce live-agent minutes on repetitive work.
Operational visibility by intent and journey
Track containment, escalations, and outcomes by intent (outage, billing/roaming, SIM, payments, appointments) so improvements are attributable and manageable.
Operational Impact
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Operational Impact
Automate high-volume repetitive calls
Free your teams from routine PUK, billing, SIM, and status inquiries. Automating these repetitive calls efficiently at scale, helps reducing agent burnout, cutting operational costs, and allowing your team to prioritize high-value interactions that build loyalty and higher spending.
Lower cost-to-serve on the highest-volume intents
Automate billing and roaming explanations, PUK/SIM/eSIM journeys, payments/top-ups, and appointment booking to reduce live-agent minutes on repetitive work.
Operational visibility by intent and journey
Track containment, escalations, and outcomes by intent (outage, billing/roaming, SIM, payments, appointments) so improvements are attributable and manageable.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet telecom requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet telecom requirements for security, compliance, and large-scale operational reliability.
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
From pilot to live in 4 weeks
Vous avez besoin de données solides avant d’automatiser; Calldesk vous les fournit.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.