telecommunications
Stay connected when it matters most
Deliver stable, scalable customer service that reduces cost and improves customer experience.
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Listen to Demo
Listen to Demo
trusted by GLOBAL ENTERPRISES
Intent example 1
"Is there an outage in my area?"
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Intent example 2
"I need help with my PUK code"
Try Demo
Intent example 3
"Can you help with my bill?"
Try Demo
Intent example 1
"Is there an outage in my area?"
Try Demo
Intent example 2
"I need help with my PUK code"
Try Demo
Intent example 3
"Can you help with my bill?"
Try Demo
Intent example 1
"Is there an outage in my area?"
Try Demo
Intent example 2
"I need help with my PUK code"
Try Demo
Intent example 3
"Can you help with my bill?"
Try Demo
Calldesk AI Agents for Telecoms
Our agents hold real conversations, complete real tasks, and give accurate answers based on your data. They fit naturally into your workflows and scale with your operation from day one.
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
Calldesk for
Telecoms
Qualification & Identification
FAQs & Selfcare
Ticket Creation & Email Handoff
Agent Transfer with Summary
Caller Qualification
Qualify callers in real time, then route them to the correct team or workflow. Calldesk AI agents handle high-frequency telecom intents like: billing questions, SIM/PUK requests, line suspension, plan changes, outage reporting, fiber installation status, and contract renewals.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Caller Identification
Before routing, Calldesk AI agents identify the caller and link them to the right customer record using telecom-friendly verification flows (phone number/line match, customer ID, OTP, or knowledge-based checks).
Hi Dan!
Verify your identity with one of the available authentication options
Qualification & Identification
FAQs & Selfcare
Ticket Creation & Email Handoff
Agent Transfer with Summary
Caller Qualification
Qualify callers in real time, then route them to the correct team or workflow. Calldesk AI agents handle high-frequency telecom intents like: billing questions, SIM/PUK requests, line suspension, plan changes, outage reporting, fiber installation status, and contract renewals.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Caller Identification
Before routing, Calldesk AI agents identify the caller and link them to the right customer record using telecom-friendly verification flows (phone number/line match, customer ID, OTP, or knowledge-based checks).
Hi Dan!
Verify your identity with one of the available authentication options
Qualification & Identification
FAQs & Selfcare
Ticket Creation & Email Handoff
Agent Transfer with Summary
Caller Qualification
Qualify callers in real time, then route them to the correct team or workflow. Calldesk AI agents handle high-frequency telecom intents like: billing questions, SIM/PUK requests, line suspension, plan changes, outage reporting, fiber installation status, and contract renewals.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Caller Identification
Before routing, Calldesk AI agents identify the caller and link them to the right customer record using telecom-friendly verification flows (phone number/line match, customer ID, OTP, or knowledge-based checks).
Hi Dan!
Verify your identity with one of the available authentication options
Stability & Resilience
Outage-proof service
Keep customer service running smoothly during network issues, ensuring callers receive clear and timely information.
Instant scalability during spikes
Handle 4x call volume in real-time without extra staffing, overtime, or service degradation.
High availability with consistent quality
Provide reliable, accurate responses at any time of day, delivering a steady experience for every customer.
Stability & Resilience
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Stability & Resilience
Outage-proof service
Keep customer service running smoothly during network issues, ensuring callers receive clear and timely information.
Instant scalability during spikes
Handle 4x call volume in real-time without extra staffing, overtime, or service degradation.
High availability with consistent quality
Provide reliable, accurate responses at any time of day, delivering a steady experience for every customer.
Operational Impact
Automate high-volume repetitive calls
Free your teams from routine PUK, billing, SIM, and status inquiries so they can focus on more meaningful support.
Lower cost-per contact with predictable ROI
Improve service efficiency with outcomes that are transparent, measurable, and easy to plan for.
Reduce operational variance
Create a more stable service environment with consistent handling times and resolution quality across all interactions.
Operational Impact
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Operational Impact
Automate high-volume repetitive calls
Free your teams from routine PUK, billing, SIM, and status inquiries so they can focus on more meaningful support.
Lower cost-per contact with predictable ROI
Improve service efficiency with outcomes that are transparent, measurable, and easy to plan for.
Reduce operational variance
Create a more stable service environment with consistent handling times and resolution quality across all interactions.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet telecom requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet telecom requirements for security, compliance, and large-scale operational reliability.
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Roll-out plan for Telecoms
Vous avez besoin de données solides avant d’automatiser; Calldesk vous les fournit.
Phase 1 (week 1-2)
Phase 2 (week 2-3)
Phase 3 (week 4)
What we do before go-live
Align on scope, data, intent priorities, and measurable outcomes through shared analysis and baselining.
Build, integrate, and validate the automation flows within existing systems and operational rules.
Pilot on controlled traffic, tune performance, and prove readiness before scaling.
What you do before go-live
Provide us call data, validate intent scope, confirm data sources, and appoint business and technical owners.
Grant API access, review flows, approve compliance rules for testing feedback.
Monitor routing behavior, validate outcomes with operations, and sign off readiness for traffic expansion.
Roll-out plan for Telecoms
Vous avez besoin de données solides avant d’automatiser; Calldesk vous les fournit.
Phase 1 (week 1-2)
Phase 2 (week 2-3)
Phase 3 (week 4)
What happens
Align on scope, data, intent priorities, and measurable outcomes through shared analysis and baselining.
Build, integrate, and validate the automation flows within existing systems and operational rules.
Pilot on controlled traffic, tune performance, and prove readiness before scaling.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.