TRAVEL SERVICES
Automate “change, cancel, refund” calls with end-to-end voice automation.
Contain the highest-volume intents end-to-end while escalating only the cases that need human judgment.
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Listen to Demo
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trusted by GLOBAL ENTERPRISES
Intent example 1
"Change or cancel my booking."
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Intent example 2
"Refund or voucher status."
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Intent example 3
"I need to rebook, cancel, delay"
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Intent example 1
"Change or cancel my booking."
Try Demo
Intent example 2
"Refund or voucher status."
Try Demo
Intent example 3
"I need to rebook, cancel, delay"
Try Demo
Intent example 1
"Change or cancel my booking."
Try Demo
Intent example 2
"Refund or voucher status."
Try Demo
Intent example 3
"I need to rebook, cancel, delay"
Try Demo
Calldesk AI Agents for Travel Services
Our agents hold real conversations, complete real tasks, and give accurate answers based on your data. They fit naturally into your workflows and scale with your operation from day one.
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
Calldesk for
Travel Services
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk instantly links the caller to their active itinerary or Passenger Name Record. It retrieves real-time data from your GDS or PSS, ensuring every interaction begins with immediate context on flight status, fare rules, or disruption eligibility. Any handoff includes verified booking details, preventing agents from wasting time searching for reservation codes.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk qualifies the urgency of the request and dynamically prioritizes passengers facing imminent departures or missed connections, routing them to specialist agents, while filtering general queries to self-service. This ensures that stranded travelers never wait behind low-priority traffic during weather disruptions or strikes.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk instantly links the caller to their active itinerary or Passenger Name Record. It retrieves real-time data from your GDS or PSS, ensuring every interaction begins with immediate context on flight status, fare rules, or disruption eligibility. Any handoff includes verified booking details, preventing agents from wasting time searching for reservation codes.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk qualifies the urgency of the request and dynamically prioritizes passengers facing imminent departures or missed connections, routing them to specialist agents, while filtering general queries to self-service. This ensures that stranded travelers never wait behind low-priority traffic during weather disruptions or strikes.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk instantly links the caller to their active itinerary or Passenger Name Record. It retrieves real-time data from your GDS or PSS, ensuring every interaction begins with immediate context on flight status, fare rules, or disruption eligibility. Any handoff includes verified booking details, preventing agents from wasting time searching for reservation codes.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk qualifies the urgency of the request and dynamically prioritizes passengers facing imminent departures or missed connections, routing them to specialist agents, while filtering general queries to self-service. This ensures that stranded travelers never wait behind low-priority traffic during weather disruptions or strikes.
Hi Dan!
Verify your identity with one of the available authentication options
Stability & Resilience
Disruption-ready customer service
Keep customer service running smoothly during delivery incidents, weather events, customs delays, or warehouse disruptions, ensuring customers always receive clear and timely shipment information. During a major logistics incident, Calldesk AI agents automatically communicate status updates and next steps, preventing contact center overload and frustrated customer backlash.
Policy-correct self-service at scale
Handle 4× call volume in real time without additional staffing, overtime, or service degradation. When seasonal peaks, promotions, or disruption events trigger surges of 300% or more, Calldesk automatically scales AI capacity to absorb demand, avoiding queue collapse, agent exhaustion, and missed delivery commitments.
Fewer transfers, faster resolution
Deliver accurate, reliable responses at any time of day, with the same quality across every interaction. This ensures customers always receive clear answers even outside business hours, reducing repeat calls, frustration, and churn during high-pressure periods.
Stability & Resilience
Disruption-ready customer service
Keep customer service running smoothly during delivery incidents, weather events, customs delays, or warehouse disruptions, ensuring customers always receive clear and timely shipment information. During a major logistics incident, Calldesk AI agents automatically communicate status updates and next steps, preventing contact center overload and frustrated customer backlash.
Policy-correct self-service at scale
Handle 4× call volume in real time without additional staffing, overtime, or service degradation. When seasonal peaks, promotions, or disruption events trigger surges of 300% or more, Calldesk automatically scales AI capacity to absorb demand, avoiding queue collapse, agent exhaustion, and missed delivery commitments.
Fewer transfers, faster resolution
Deliver accurate, reliable responses at any time of day, with the same quality across every interaction. This ensures customers always receive clear answers even outside business hours, reducing repeat calls, frustration, and churn during high-pressure periods.
Stability & Resilience
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Operational Impact
Reduce repeat calls on refunds and changes
esolve the highest-repeat drivers in travel: change status, refund progress, voucher issuance, and rebooking confirmation. This cuts duplicate contacts and keeps queues clean during peak periods.
Protect revenue when queues spike
Keep rebooking and paid-change paths available even when demand surges, so customers don’t abandon, charge back, or churn. Escalate only revenue-critical and exception cases with full booking context.
Standardize back-office handoffs
Create structured, booking-linked case files for refunds, ticketing, and partner escalations so work doesn’t restart from zero. This reduces errors, speeds resolution, and lowers rework across teams.
Operational Impact
Reduce repeat calls on refunds and changes
esolve the highest-repeat drivers in travel: change status, refund progress, voucher issuance, and rebooking confirmation. This cuts duplicate contacts and keeps queues clean during peak periods.
Protect revenue when queues spike
Keep rebooking and paid-change paths available even when demand surges, so customers don’t abandon, charge back, or churn. Escalate only revenue-critical and exception cases with full booking context.
Standardize back-office handoffs
Create structured, booking-linked case files for refunds, ticketing, and partner escalations so work doesn’t restart from zero. This reduces errors, speeds resolution, and lowers rework across teams.
Operational Impact
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet travel services requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet travel services requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
From pilot to live in 4 weeks
Vous avez besoin de données solides avant d’automatiser; Calldesk vous les fournit.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.