UTILITIES
Automate outage and billing calls while keeping customer service stable under pressure.
Reduce call volume, protect SLAs, and keep your contact center resilient during storms, outages, and peak demand events.
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Listen to Demo
Listen to Demo
trusted by GLOBAL ENTERPRISES
Intent example 1
“Is there an outage in my area? Any updates?”
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Intent example 2
“Why is my bill higher?”
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Intent example 3
"I want to start/stop service."
Try Demo
Intent example 1
“Is there an outage in my area? Any updates?”
Try Demo
Intent example 2
“Why is my bill higher?”
Try Demo
Intent example 3
"I want to start/stop service."
Try Demo
Intent example 1
“Is there an outage in my area? Any updates?”
Try Demo
Intent example 2
“Why is my bill higher?”
Try Demo
Intent example 3
"I want to start/stop service."
Try Demo
Calldesk AI Agents for Utilities
Our agents hold real conversations, complete real tasks, and give accurate answers based on your data. They fit naturally into your workflows and scale with your operation from day one.
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
“The challenge we set to ourselves, with the team, was to succeed in gaining agility to go as fast as calldesk did.”
Wilfried Briand, CNP Assurances
Director of Digital Transformation Programs
Calldesk for
Utilities
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk identifies the caller and pulls the right utility record across customer account and service address. It loads meter and service point context, open outages and work orders, billing and payment status, and any vulnerability flags so responses and actions are grounded in the correct premise and contract from the start.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk detects why the customer is calling and how urgent it is, then routes them to the right workflow or team on the first try: outage status, premise supply issues, billing and payments, move in move out, or appointments. Safety-related calls are fast-tracked, and any escalation includes the right account and service address references.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk identifies the caller and pulls the right utility record across customer account and service address. It loads meter and service point context, open outages and work orders, billing and payment status, and any vulnerability flags so responses and actions are grounded in the correct premise and contract from the start.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk detects why the customer is calling and how urgent it is, then routes them to the right workflow or team on the first try: outage status, premise supply issues, billing and payments, move in move out, or appointments. Safety-related calls are fast-tracked, and any escalation includes the right account and service address references.
Hi Dan!
Verify your identity with one of the available authentication options
Frontline Orchestration
Automated Resolution
Ticket Creation & Email Handoff
Agent Transfer with Summary
Identification & Context
Calldesk identifies the caller and pulls the right utility record across customer account and service address. It loads meter and service point context, open outages and work orders, billing and payment status, and any vulnerability flags so responses and actions are grounded in the correct premise and contract from the start.
Re-route calls in Calldesk
Carl Jr.
Call Event
Jullie
Call Agent
Emma R.
Call Event
Martin
Call Agent
Tom G.
Call Event
Emma
Call Agent
Qualification & Routing
Calldesk detects why the customer is calling and how urgent it is, then routes them to the right workflow or team on the first try: outage status, premise supply issues, billing and payments, move in move out, or appointments. Safety-related calls are fast-tracked, and any escalation includes the right account and service address references.
Hi Dan!
Verify your identity with one of the available authentication options
Stability & Resilience
Storm and outage resilience
During incidents, Calldesk handles outage status and restoration ETA calls at scale, reduces repeat contacts, and keeps agent queues available for the cases that need humans. It also delivers consistent safety guidance and next-step instructions based on the caller’s service address.
Surge capacity without surge staffing
Absorb storm spikes and billing-cycle peaks instantly without overtime, temp staffing, or service level collapse, while keeping routing and reporting stable. This protects SLAs and prevents backlog-driven call loops from building for days after the event.
Fewer transfers, fewer complaints
Identify the caller and service address upfront, pull the right data from CIS/Billing/OMS, and either resolve or warm-transfer with context so issues don’t bounce between teams. The agent receives a clean summary of intent, account details, and what has already been attempted.
Stability & Resilience
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Stability & Resilience
Storm and outage resilience
During incidents, Calldesk handles outage status and restoration ETA calls at scale, reduces repeat contacts, and keeps agent queues available for the cases that need humans. It also delivers consistent safety guidance and next-step instructions based on the caller’s service address.
Surge capacity without surge staffing
Absorb storm spikes and billing-cycle peaks instantly without overtime, temp staffing, or service level collapse, while keeping routing and reporting stable. This protects SLAs and prevents backlog-driven call loops from building for days after the event.
Fewer transfers, fewer complaints
Identify the caller and service address upfront, pull the right data from CIS/Billing/OMS, and either resolve or warm-transfer with context so issues don’t bounce between teams. The agent receives a clean summary of intent, account details, and what has already been attempted.
Operational Impact
Deflect repeat status checks and billing spike traffic
Contain the highest-volume inbound drivers in utilities: outage status/ETR, bill explanations, payment due dates, and move-in/move-out requests. This cuts the “call again” loop that happens when customers don’t get a clear answer the first time.
Shrink live-agent minutes where they actually cost you
Reduce paid agent time by completing common transactions end-to-end: bill delivery, payment intake, payment arrangements, appointment updates, and account changes tied to a service address. ROI becomes simple to track by intent and event (storm, billing run, planned maintenance) instead of averaged across the whole contact center.
Standardize triage, compliance, and handoffs
Enforce consistent handling for sensitive utilities scenarios: safety-related reports, vulnerable customer flags, disconnection/payment plan policies, and complaint routing. When escalation is required, the transfer or ticket includes verified identity, service address, intent, and what’s already been done so resolution doesn’t restart from zero.
Operational Impact
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Operational Impact
Deflect repeat status checks and billing spike traffic
Contain the highest-volume inbound drivers in utilities: outage status/ETR, bill explanations, payment due dates, and move-in/move-out requests. This cuts the “call again” loop that happens when customers don’t get a clear answer the first time.
Shrink live-agent minutes where they actually cost you
Reduce paid agent time by completing common transactions end-to-end: bill delivery, payment intake, payment arrangements, appointment updates, and account changes tied to a service address. ROI becomes simple to track by intent and event (storm, billing run, planned maintenance) instead of averaged across the whole contact center.
Standardize triage, compliance, and handoffs
Enforce consistent handling for sensitive utilities scenarios: safety-related reports, vulnerable customer flags, disconnection/payment plan policies, and complaint routing. When escalation is required, the transfer or ticket includes verified identity, service address, intent, and what’s already been done so resolution doesn’t restart from zero.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet utilities requirements for security, compliance, and large-scale operational reliability.
Implementation without disruption
Concevoir & Intégrer
Le Studio Calldesk s’appuie sur une technologie no‑code pour créer des agents IA alignés sur vos exigences métier. Ces agents peuvent qualifier les appels entrants, identifier les appelants, répondre aux FAQ , orienter les appels, créer des tickets, et bien plus. Ils tirent parti des données issues de vos environnements existants — CRM, ERP, plateformes de service client, etc. — pour offrir une expérience contextualisée et efficace.
Modéliser & Évaluer
Testez vos agents IA dans des scénarios réels avant le lancement :
Assurance qualité de niveau enterprise : validation de la sécurité et du ton de votre marque avant le déploiement en production.
Tests à grande échelle : simulation de tous les parcours de conversation avant chaque déploiement.
Analyse proactive : détection des écarts de performance par rapport à l'attendu et suggestion d'améliorations.
Déployer & Monter en charge
Reposant sur AWS Europe, l’architecture SaaS de Calldesk, élue architecture AWS de l'année, assure la résilience, la sécurité et la scalabilité des callbots déployés.
Support omnicanal : service fluide sur voix, chat et e-mail.
Mises à jour sans interruption : déployez des changements sans perturber le service client.
Infrastructure scalable : gérez la montée en volume avec une fiabilité de niveau enterprise.
Superviser & Améliorer
Suivez les métriques clés (taux de qualification, taux de résolution, taux de transfert, etc.) depuis le tableau de bord Calldesk et optimisez vos agents IA en continu.
Metrics en temps réel : temps de traitement, comportement de l’IA, disponibilité…rafraîchi en permanence.
Analyse des conversations : exploitez les transcripts pour affiner réponses et workflows.
Insights actionnables : identifiez les tendances et implémentez des améliorations grâce aux suggestions de l'IA.
Implementation without disruption
Works with your existing stack
Connects seamlessly to your current IVR, CRM, billing, and provisioning systems with no required major changes.
Fast, low-risk deployment
Begin with a focused scope, move to live service in weeks, and grow safely at your own pace.
Enterprise-grade security & reliability
Designed to meet utilities requirements for security, compliance, and large-scale operational reliability.
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Calculate the ROI of using AI Agents
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
Do you have in-house agents?
How many calls per year do they handle?
What is their cost per call?
Do you have outsourced agents?
How many calls per year do they handle?
What is their cost per call?
Total calls per year
Call center costs per year today
In-house agents
Outsourced agents
Call center costs per year with Calldesk
Callbot
In-house agents
Outsourced agents
Savings per year
Costs reduction per year
Callbot project ROI
From pilot to live in 4 weeks
Vous avez besoin de données solides avant d’automatiser; Calldesk vous les fournit.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.
At every stage, we work alongside your team.
Bringing not just the tech, but the know-how to make it work in your organization.