Covid Voice Agent
Handle low-touch interactions with a voice agent during the Covid-19 crisis

Ensure customer experience continuity despite lockdowns

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Offer the best caller experience during the health crisis

Deploy your Covid voice agent in 5 days

Contact us to discuss your customer service issues during the Covid crisis.

How the Covid voice agent works

Choose the calls to process

The voice agent can pick up all calls, or take over when agents are overwhelmed.

Broadcast a contextualized message

Flash messages allow you to inform your callers in real time about your service status.

Identify the caller and the call reason

The voice agent retrieves the caller's contact information and understands their problem.

Qualify and enrich the request

The voice agent asks questions to the caller and records detailed quotes.

Transfer the request to the right place

The collected information is sent by email to the appropriate agent for cold processing.

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"Deployed in 5 days, Calldesk's Covid voice agent allowed us to absorb 60,000 calls over 8 weeks during lockdown".

Silvia Fabarro
Customer Service Manager
Enedis

Deploy your Covid voice agent in 5 days

Contact us to discuss your customer service issues during the health crisis.