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Covid Voice Agent
Handle low-touch interactions with a voice agent during the Covid-19 crisis

Ensure customer experience continuity despite lockdowns

How it worksSchedule call

Offer the best caller experience during the health crisis

Business Continuity

Convert calls into asynchronous requests for easy processing by your team.

Queue time reduction

Keep the phone channel open and keep your queue time under control.

FAQ by phone

Answer your customers' frequently asked questions without agent intervention.

Prioritization of requests

Focus your resources on the most urgent demands in times of crisis.

Deploy your Covid voice agent in 5 days

Contact us to discuss your customer service issues during the Covid crisis.

Contact calldesk

How the Covid voice agent works

Choose the calls to process

The voice agent can pick up all calls, or take over when agents are overwhelmed.

Broadcast a contextualized message

Flash messages allow you to inform your callers in real time about your service status.

Identify the caller and the call reason

The voice agent retrieves the caller's contact information and understands their problem.

Qualify and enrich the request

The voice agent asks questions to the caller and records detailed quotes.

Transfer the request to the right place

The collected information is sent by email to the appropriate agent for cold processing.

"Deployed in 5 days, Calldesk's Covid voice agent allowed us to absorb 60,000 calls over 8 weeks during lockdown".

Silvia Fabarro
Customer Service Manager
Enedis

Deploy your Covid voice agent in 5 days

Contact us to discuss your customer service issues during the health crisis.

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