Covid Voice Agent
Handle low-touch interactions with a voice agent during the Covid-19 crisis

Ensure customer experience continuity despite lockdowns

Callbot Covid automatisation service client.png

Offer the best caller experience during the health crisis

Deploy your Covid voice agent in 5 days

Contact us to discuss your customer service issues during the Covid crisis.

How the Covid voice agent works

#1

Choose the calls to process

The voice agent can pick up all calls, or take over when agents are overwhelmed.

#2

Broadcast a contextualized message

Flash messages allow you to inform your callers in real time about your service status.

#3

Identify the caller and the call reason

The voice agent retrieves the caller's contact information and understands their problem.

#4

Qualify and enrich the request

The voice agent asks questions to the caller and records detailed quotes.

#5

Transfer the request to the right place

The collected information is sent by email to the appropriate agent for cold processing.

Silvia Fabarro Enedis.png

"Deployed in 5 days, Calldesk's Covid voice agent allowed us to absorb 60,000 calls over 8 weeks during lockdown".

Silvia Fabarro
Customer Service Manager
Enedis

Deploy your Covid voice agent in 5 days

Contact us to discuss your customer service issues during the health crisis.